Team Manager

**Team Manager - Bank Operations & Payments**(**Job Number**:240001JX**)**

**Description**

**About the role**

RACQ Bank is seeking a skilled and motivated Team Manager - Bank Operations & Payments to lead and manage essential payment and settlement processes within our Bank Operations team. As part of our organisation, you’ll work alongside passionate professionals dedicated to delivering high-quality financial services that support our members and uphold RACQ Bank’s commitment to integrity and reliability.
- Operational Leadership: Provide strong leadership to the Bank Operations team by setting clear goals, coaching for performance, and fostering a culture of accountability to meet and exceed operational targets.
- Payment and Settlement Management: Oversee the day-to-day processing of critical payment-related services, ensuring timeliness, accuracy, and compliance with RACQ’s standards and regulatory requirements.
- Process Optimisation: Conduct continuous reviews and development of operational processes, implementing improvements to enhance efficiency, accuracy, and member satisfaction.
- Compliance and Risk Management: Ensure all payment and settlement activities align with regulatory standards and internal policies, reducing risk and maintaining RACQ’s trusted reputation.
- Vendor and Stakeholder Management: Manage relationships with vendors and external partners, working collaboratively to implement industry or regulatory changes and ensuring seamless service delivery.
- Regulatory Change Implementation: Collaborate with cross-functional teams and external entities to ensure the successful rollout of regulatory updates or industry initiatives within operations.

**About you**
- Proven experience in a team leadership role within financial services, particularly in operations and payment processing.
- In-depth knowledge of banking operations and payment systems, including familiarity with regulatory standards and compliance practices.
- Demonstrated ability to manage vendor contracts and collaborate effectively with both internal teams and external partners.
- Strong communication, leadership, and problem-solving skills, with a focus on delivering operational excellence.
- A degree in business, finance, or a related field is highly desirable.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113