Motor Claims Team Manager

**Motor Claims Team Manager**
**(**
**Job Number**:
**220001KY**
**)**

**Description**

**About the role**

We have two opportunities available for a Team Manager, one Permanent and one 12-month contract to join our Motor Claims team, here at RACQ The environment is fast paced, dynamic and evolving. We work within a diverse workforce of energised, enthusiastic, and caring people. Being there for our members is at the heart of all we do. Whether we are assisting them on the phone, pro-actively managing their claims or improving our processes, we constantly strive to deliver the best possible service.

In this role you will lead and manage a large team of 12-15 frontline staff in our Motor Claims Operation. Within your team you will have a range of Claims Management Officers and Support Officer. The roles and responsibilities are wide ranging that include lodging claims, managing simple claims, managing technical or sensitive claims in an end of end claim management process. You will set clear expectations and direction, coaching, and motivate. Leading by example to achieve member, operational and engagement goals, and objectives.

Within the operation we have teams based on site at Eight Mile Plains as well as working from home in Brisbane, Sunshine Coast and Gold Coast. Our leaders need to be flexible, able to work on site, from home or travelling occasionally to other locations.

Your focus will be on driving team performance by ensuring the proactive, efficient, and fair delivery of claims management. While promoting and undertaking initiatives for ongoing progress across the department.

**About you**

We’re looking for a proven leader who is effective, engaging and continuously fosters a positive culture. You will be passionate and adaptable, able to manage high pressure scenarios like bad weather events and changing environments. Ideally as an applicant for this role you will have:

- Experience managing frontline claims teams
- The ability to understand legislative and technical product documentation
- Demonstrated experience building relationships with key stakeholders
- Experience managing teams both face to face and virtually

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113