Major Account, Fleet Service Manager, Api
5 days ago
Job Title
Major Account, Fleet Service Manager, API
**Job Description**:
- This individual will have the responsibility to effectively manage service and fleet management, creating, updating and establishing systems, processes and procedures focused on continuous improvement of after-sales for customers and dealers.
- The Major Accounts Fleet Service Manager will need to be transformative and innovative in leading the implementation of digital and intelligence tools in services that aim to increase revenue and reduce costs involved in the process
- Will also have to create KPIs designed to measure the department's performance (warranty claims, cost per hour, usage/availability, service calls, customer satisfaction, dealer performance).
- The role of Major Accounts Fleet Service Manager, Asia will be a role that will oversee the other roles within Fleet Management.
- This role requires a customer service focus with orientation to customer service and ability to lead and be an example to successfully introduce constructive changes to improve the processes involved to satisfy customers.
- Essential is willingness to learn and adapt in a challenging environment.
Job ID
JC1235
Employment Type
Full time
Employment Status
Permanent
Work Hours
40
Travel Required
Location
HYG Asia Pacific Australia Sydney
Address
Unit 1, 23 Rowood Road
Post Code
2148
Field-Based
No
Relocation Assistance Available
No
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