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Fleet Services Consultant

2 weeks ago

Sydney, New South Wales, Australia Custom Fleet Full time $104,000 - $130,878 per year

ABOUT US

At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you're joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a Fleet Services Consultant to join the Custom Fleet team and play a key role in ensuring that all client requests via telephone or email are complied with and executed within required time frames. This ensures that all interactions with both internal and external customers are professional and of a consistently high standard to achieve desired results for both Custom Fleet and our customers.

Essential duties:

· Ensuring timely & accurate registration/infringement management for AU customers (0% unregistered vehicles).

  • Being across all current Registrations, Road User Charges (RUC), custom contact centre, Infringements, toll/fuel management processes & actively drive process change.
  • Actioning any customer fleet data detail changes to support contract administration.
  • Management of the team's inboxes to ensure email response rate is within agreed SLA's.
  • Fuel Card Management via inbox and system requests.
  • Processing of new fuel cards replacements and cancellations (Fleet Card & Third-Party Providers).
  • Liaising daily with the external government departments/suppliers' network to drive accurate and timely registration renewals.
  • Responsible for the management of the Customer Services phone queues for AU.

Other duties:

  • Organized and proactive in managing tasks, follow-ups, and documentation.
  • Comfortable using business systems and tools (e.g. Excel, scheduling platforms, reporting dashboards).
  • Good communicator — able to work with internal teams and external suppliers.
  • Detail-oriented — keeps track of deadlines, compliance items, and small operational issues.

ABOUT YOU

The successful candidate will portray the following:

  • An interest in the Fleet & or Motor Industry
  • Previous experience in a fast-paced environment providing high levels of internal and external customer service
  • Strong team player with the ability to work autonomously
  • Ability to meet tight deadlines and provide high quality outputs
  • High level attention to detail

Education & Experience

Essential:

· Higher School Certificate/NCEA or equivalent required.

· years plus of customer service/administration experience.

· Strong processing experience with the ability to work at speed with high accuracy.

· Demonstrated ability to work to required Service Level Agreements.

· Proven team-based approach – work as part of a team to achieve results & meet deadlines.

Other:

· Prior experience working in a similar role within the fleet industry and/or financial services industry highly regarded.

· Ability to analyse and interpret detailed data / results.

FOR YOU

We offer industry leading 'Custom Perks' including:

  • Annual performance bonus
  • Take 5 program – potential to earn an extra week of annual leave
  • Gender-neutral Parental Leave - 12 weeks paid entitlement
  • Company funded social events
  • Dress for your day policy
  • Employee discounts
  • Intersection – our Diversity Network
  • Ongoing investment in your growth including access to our digital learning platform – Degreed
  • Reward and recognition programs
  • Volunteer and community engagement opportunities
  • Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking 'Apply Now'.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at  or call our Customer Service Team on they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.