Administration Assistant

4 days ago

Silverwater, Australia Chandler Macleod Full time

**Responsibilities**:

- Answering phone calls and addressing customer inquiries promptly and professionally.
- Greeting customers and couriers onsite, providing assistance as required.
- Handling Salesforce cases efficiently and effectively.
- Booking new work jobs and ensuring smooth coordination.
- Following up with customers to obtain acceptances of work jobs and quotations.
- Liaising with key stakeholders and SLA vendors to provide updates on job progress, parts, or warranty repair work.
- Managing the booking and receipt of couriers, including completing customs paperwork for international orders.
- Maintaining and updating various spreadsheets and databases.
- Processing end-to-end work orders, including receiving and dispatching.
- Organizing and maintaining the stores area in a sequential and orderly manner.
- Clearing deliveries from the delivery dock.
- Managing and filing job-related paperwork.
- Providing support to the Senior Technical Customer Liaison Officer with overflow and delegated tasks.

**Requirements**:

- Proficient computer skills, including Salesforce (highly desirable), O365 (Excel, Word, Outlook, Teams), and SAP.
- Fast and accurate touch typing skills.
- High level of computer literacy and ability to quickly learn new in-house systems.
- Polished, professional, and courteous demeanor with excellent phone etiquette.
- Reliable and punctual.
- Positive attitude, willingness to learn, and take ownership of the role.
- Ability to carry out manual handling tasks as required, including lifting and moving packages and equipment of various sizes and weights. Assistance and equipment are available for heavier items.

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