Team Leader

6 days ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

The Administration and Reporting Team Leader is responsible for monitoring operational performance of HCF’s external inbound scanning partner to ensure they meet service level agreements and leading the team to complete administration tasks and reporting duties as required.

Operational efficiency and effectiveness of processes and procedures is a key focus of this role as well the continual review to improve business performance and member outcomes.

**Key responsibilities**
- Oversee daily mail processes (e.g. opening, sorting & despatching) to meet agreed Service Levels.
- Support HCF business units to coordinate with external supplier for enquiries regarding incidents, document handling, scanning and data capturing, etc.
- Deliver ad hoc Claims Operations reports as required
- Assist staff to establish personal goals and provide coaching and training
- Leading staff to monitor the day to day productivity of the business unit
- Ensure Fund standards are met with respect to procedures, administration, reporting, security and control
- Conduct regular quality checks on staff outputs and performance to SLA
- Coordinate with Claims Support staff, Claims Team Leaders, Managers and key SMEs to support project work and prepare updates and reports as required.
- Ensure effective communication with HCF stakeholders and external supplier to ensure a smooth daily operation

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Experience in a team leader role or similar
- Well-developed verbal and written communication skills
- Effective project work coordination and reporting skills
- Demonstrated relationship building skills
- Demonstrated ability to lead, motivate and develop staff
- Ability to set own and team priorities to ensure objectives are met
- Demonstrated commitment to service quality

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply

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