IT Support Team Leader

6 days ago

Sydney Central Business District, Australia Expertech Full time

**IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC**

The prime primary responsibility for the **IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - **is to manage, improve and drive a core operational support IT team to their full potential. The role will also have an extensive project leader component and will actively be involved in a number of projects, particularly within **Cloud, Office 365, AD, Security and Access control**.

This is a newly created role of **IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - **will have to formulise process and procedure for the ongoing support of the team, drive documentation, review security and provide some technical hands-on support to help the team when busy. The team will be a crucial focus within the business and it’s expected that this team is a high performance service orientated team, as well as being responsible for day-to-day escalations for the Australian region.

**KEY DELIVERABLES AND RESPONSIBILITIES**

Design, implement and manage continual improvements to the IT Support process, with a focus on working within an **ITIL** support environment.
- Management of a small IT support team of 3
- Responsibility for all IT desktop support operations and management of support teams, including hands-on overseeing responsibilities when needed.
- Responsibility for some IT operational budgets and spend analysis; financial accountability for IT support related costs
- Driving of ongoing user training, education program and documentation uptake
- Mentor and support career development of the department
- Relationship management with business partners, vendors, and third party providers
- Onsite technical IT support, as required

**POSITION REQUIREMENT**
- **6+ years IT experience with Desktop/Service Desk/EUC roles**:

- **2+ years within IT Operations Management**:

- **Strong IT management, with focus on Desktop, Office 365 and Azure**:

- **Excellent communication skills**:

- **Technical Desktop and Infrastructure background**

**COMPETANCIES**
- Leadership, innovation, strong operational discipline and problem solving skills
- Able to think creatively to deliver solutions.
- Managerial presence

The role is open to residents or citizens of Australia only, as the client cannot sponsor for this particular role.

**IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC

  • Supermarket Team Leader

    3 days ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Team Leader

    1 week ago

    Sydney Central Business District, Australia EML Full time

    **Team Leader**: NSW - Sydney CBD CTP Full Time EML is a leading **Personal Injury Claims Management** and **Workers Compensation** business. Our goal is to help people get their lives back through **ongoing support during their recovery journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning...

  • Aps5 Operations Support Team Leader

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Federal Government | Brisbane CBD | 12 month contract | Attractive Hourly Rate **Your new role** The Operations Support Team Leader is responsible for managing the centre operations and any operational functions allocated to the position. The Operations Support Team Leader provides support in areas of human resource, I.T and building issues, and coordination...

  • Team Leader

    6 days ago

    Sydney Central Business District, Australia EML Full time

    **Team Leader**: NSW - Sydney CBD Workers Compensation Full Time This is a fantastic opportunity for an emerging or experienced Leader to manage and lead a dynamic team in the Hospitality Employers Mutual business unit. - Rewarding career - make a difference and help people get their lives back - Expand your leadership skills - Great team...

  • Team Leader

    4 days ago

    Greater Sydney NSW, Australia Bedrock Support Full time

    **Empower, Lead, and Inspire at Bedrock Support** Are you a natural leader who believes in people? Do you want to mentor the next generation of emerging mental health professionals while making a meaningful impact in people’s lives? At Bedrock Support, we take a holistic, person-centred, and empowering approach to care. We’re looking for a collaborative...

  • Team Leader

    2 days ago

    Sydney Central Business District, Australia HAYS Full time

    Horticulture Team Leader required for a renowned private landscaping company Horticulturist Team Leader required for a renowned Private Landscape company to lead two team of 2. The company market leader in the industry and is in business for a long time. You will be looking after commercial properties around Inner west and Wester Suburbs It is a...

  • Ctp Claims Team Leader

    6 days ago

    Sydney Central Business District, Australia HAYS Full time

    Leading national insurance provider looking to recruit CTP Claims team leader to drive forward claims team **Your new company** You will have the opportunity to work at one of the leading names in the insurance sector and a business who supports internal growth whilst also offering a flexible working environment for their employee’s. You will be leading...

  • Payroll Team Leader

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Payroll Team Leader role available in Brisbane CBD - work from home 1 to 2 days per week **Your new company** This leading international company that operates in a niche market and are always expanding their footprint are now seeking an exceptional Payroll Team Leader to join their team on a full-time permanent basis. This newly created role will be based...

  • Workforce Planning

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Team Leader - Workforce Planning opportunity on a perm basis. **Your new company** Retail Banking Services, delivering a seamless banking experience for the future, to their 10 million + personal and small business customers. They offer market-leading products and services, supported by some of the world’s best systems and processes. *** Their...

  • Claims Team Leader

    3 days ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance solutions and great value to our members. In November last year rt health merged with Australia’s largest not-for-profit health fund, HCF. As proud,...