IT Support Team Leader

2 weeks ago

Sydney Central Business District, Australia Expertech Full time

**IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC**

The prime primary responsibility for the **IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - **is to manage, improve and drive a core operational support IT team to their full potential. The role will also have an extensive project leader component and will actively be involved in a number of projects, particularly within **Cloud, Office 365, AD, Security and Access control**.

This is a newly created role of **IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC - **will have to formulise process and procedure for the ongoing support of the team, drive documentation, review security and provide some technical hands-on support to help the team when busy. The team will be a crucial focus within the business and it’s expected that this team is a high performance service orientated team, as well as being responsible for day-to-day escalations for the Australian region.

**KEY DELIVERABLES AND RESPONSIBILITIES**

Design, implement and manage continual improvements to the IT Support process, with a focus on working within an **ITIL** support environment.
- Management of a small IT support team of 3
- Responsibility for all IT desktop support operations and management of support teams, including hands-on overseeing responsibilities when needed.
- Responsibility for some IT operational budgets and spend analysis; financial accountability for IT support related costs
- Driving of ongoing user training, education program and documentation uptake
- Mentor and support career development of the department
- Relationship management with business partners, vendors, and third party providers
- Onsite technical IT support, as required

**POSITION REQUIREMENT**
- **6+ years IT experience with Desktop/Service Desk/EUC roles**:

- **2+ years within IT Operations Management**:

- **Strong IT management, with focus on Desktop, Office 365 and Azure**:

- **Excellent communication skills**:

- **Technical Desktop and Infrastructure background**

**COMPETANCIES**
- Leadership, innovation, strong operational discipline and problem solving skills
- Able to think creatively to deliver solutions.
- Managerial presence

The role is open to residents or citizens of Australia only, as the client cannot sponsor for this particular role.

**IT Support Team Leader - IT Support Manager | Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Sharepoint, Automation, EUC

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