Customer Service Consultant

6 days ago

Melbourne City Centre, Australia Bank Australia Full time

Posted: 08/09/2025

Closing Date: 06/10/2025

Job Type: Permanent - Full Time

Location: Melbourne CBD

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have a permanent, full-time opportunity for a Customer Service Consultant to work in our Melbourne CBD branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
- Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
- Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
- Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
- Positively contributing to the success of the branch and the branch team as a whole.

**What you will bring**
- A track record in excellent customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and work effectively under pressure
- FSRA Tier 2 accreditation preferred
- Previous customer service/sales experience is essential
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

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