Service Booking Administrator

Permanent Full-time position | Northern Location - Wangara
- Friendly & Supportive team environment
- Training, Development and Career Opportunities

**About the role**:
**Wangara Kia & Suzuki** is currently seeking a bright, well-presented and customer-focused administrator with a professional phone manner to join our dynamic team as a
**Service Booking Administrator**
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Wangara Kia & Suzuki is one of the highest volume selling Dealerships in WA. Winners of the 2020 WA KIA Dealer of the year Award shows that our state-of-the-art building and servicing facilities provide customers with exceptional and convenient service throughout their vehicle’s service lifetime.

Reporting to the Service Manager and Dealer Principal you will be responsible for improving service retention by focusing on building important relationships between the dealership and its customers.

It is the role of Service Booking Administrator to contact customers when their vehicle is due for its service and encourage them to complete the service at the dealership. A strong focus on exceeding customer expectations will be integral to this.

**This role includes**:

- Managing incoming and outgoing calls regarding Service bookings/enquires
- Liaising with Service department to check availability and capacity
- Maintaining excellent customer satisfaction with clear communication and follow up
- Welcoming all on-site visitors and directing them to the appropriate personnel
- Recording and forwarding phone messages and queries
- General administration duties and housekeeping

**About you**:
If you are someone with brilliant organisational skills, exceptional customer service skills and have a positive ‘can do’ attitude, we are looking for you

You will ideally possess:

- Passion for Customer Service and Sales
- Confident and professional phone manner
- Ability to manage multiple tasks at once
- Excellent attention to detail
- Solid working knowledge of Microsoft Office
- Previous experience with ERA Software (highly regarded - not essential)

**The Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top of the line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Wangara Kia & Suzuki **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you

Eagers Automotive - Moving together.