Customer Service Representative

5 days ago

Wangara, Australia BlueScope Full time

**Job Description**:
**Customer Service Representative**

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join the **Wangara** team in our Fielders business as a **Customer Service Representative.** With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision

Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. Being the face of BlueScope, you will ensure all our customers receive exceptional service.

**The hours of work will be Monday to Friday, 9am to 5pm.**

**What Will You Do?**

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you’ll be responsible for the following**:

- data entry and administrational tasks
- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- administrational task
- scheduling and booking orders/shed components
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition

**More About You**

Being the face of BlueScope for our customers, you will have:

- the ability to work under pressure and prioritise deadlines
- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a willingness to grow, learn and develop yourself
- demonstrated computer competency including MS Office

**What’s in it For You**
- Permanent full-time position
- Team lunches
- Team building activities
- Employee Assistance Program
- Ongoing trainings and career development opportunities

**Together we can make a world of difference.

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