Customer Service Officer

4 days ago

Melbourne, Australia Hudson Australia Full time

This pay rate is inclusive of mandatory 25% casual loading
- ** 6 Month Contract**
- Possible 6 Month Extension
- Support, Training and Progression
- 100% Onsite, Parking available
- **Location Dandenong, Victoria**
- Salary: $34.59

**Day to Day Task Requirement**:

- This role will be the first point of contact for customers in the service centre, offering digital transactions and information to set the tone for a positive customer experience;
- Provide exceptional customer service by leveraging digital platforms and online services to meet customer needs effectively;
- Deliver services that provide timely, accurate and efficient information and assistance to the Victorian community, ensuring the delivery of a high-quality customer experience that is user-friendly, convenient, and secure via the digital platform; and,
- Actively encourage customers to use online transactions, providing guidance and support when needed.

**Essential requirements**:
The below requirements are integral pre/post-requisites of the role:

- Demonstrated experience in providing excellent customer service in a service centre or frontline service environment
- A good driving record (upholding the safety standards and expectations of the role) with no serious or repeated Road Safety breaches in the last 5 years (driver licence record details will be reviewed as an integral part of recruitment)
- Ability to work in both a seated and standing position
- Flexible to work a variety of different hours each week
- Available to work 20-38 hours per week
- Willingness to work flexibly within operational hours; and
- Ability to travel within the area and neighbouring centres as per the needs of the business
- **Must have a valid Police Clearance check and Full Work Rights to work in Australia**

Interested, make sure to apply

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