Customer Service Officer

3 days ago

Melbourne, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated Ground Handler, we pride ourselves on being big enough to manage, yet small enough to care.

We are currently seeking part-time Customer Service Officers to work in our team at Melbourne Airport, representing one of our prestigious Airline partners.

**Description**:
As a Customer Service Officer, you'll be responsible for providing highly polished and professional customer service at the airport terminal. You'll perform a variety of duties, including:

- Correctly checking in guests
- Rebooking flights
- Directing our guests as they board or disembark the aircraft
- Handling flight disruptions and cancellations
- Boarding gate duties including boarding gate announcements
- Assisting additional needs guests

Airports are often affected by operational disruptions that can impact passengers’ travel plans. You will be required to rely on your genuine desire to help others, solve problems and ensure the best outcome. It is a responsibility of all Customer Service Officers to ensure standard operating procedures are followed, a safe workplace is maintained and company values, policies and goals are achieved by all.

**Skills and Experiences**:
**What we are looking for**:

- Previous Customer Service / Check In experience - (specifically using CM system is preferred)
- Previous experience within the Aviation/Airline industry
- Customer focus to deliver exceptional service
- Reliable, punctual and organised
- Ability to adapt to changing priorities and situations
- Able to work well in a fast paced team environment
- Available to work a rotating shift roster including weekends
- Safety conscious
- Positive attitude
- Fluent in spoken and written English
- A valid drivers licence

  • Customer Service Specialist

    4 days ago

    Melbourne, Australia CSC (Corporation Service Company) Full time

    As a Customer Service Specialist you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia China Eastern Airlines Corp. Ltd. Full time $45,000 - $65,000 per year

    China Eastern Airlines Co., Ltd. is a prominent airline in China, recognized as one of thethree major airlines in the country. With its hub located in Shanghai, the airline holds astrong presence in the Oceania region. Presently, we operate nine direct routes to China from Oceania, offering up to 72 weeklies direct flights during peak periods.We are actively...

  • Customer Service Officer

    4 days ago

    Melbourne, Australia Public Sector People Full time

    Paying $34.79 per hour + super - Standard Office Hours - Part time 24 hours a week - Local Government Opportunity You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Role** As a Customer Service Officer in the Call Centre, you'll be responsible for...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in distribution is seeking a highly experienced Customer Service Officer to support their team in Mulgrave. Our client, a global leader in distribution is seeking a highly experienced **Customer Service Officer** to support their team in Mulgrave. **About the role** As a Customer Service all-rounder, you will be responsible for...

  • Customer Service Officer

    6 days ago

    Melbourne, Australia AFCA Full time

    **Company Description** As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. Are you a customer...

  • Customer Service Officer

    6 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. **About the company**: As a Customer Service...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia ICP Group Australasia Full time $60,000 - $80,000 per year

    About the roleICP Group is a manufacturer and distributor of coatings and adhesives to the global market for leading brands such as Rebound Ace, Plexipave and Stainproof.Join the dynamic team at ICP Group Australasia as a full-time Customer Service Officer based in our Tullamarine, VIC office. In this varied and fulfilling role, you will be the friendly face...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia Westpac Banking Corporation Full time

    Customer Service Officer - **Join a supportive team in our Bank of Melbourne 525 Collins St branch**: - **Permanent part time role - 23 hours per week, availability between 11am till 4pm 5 days a week**: - **Customer service role working with the local community** The Westpac Group has a rich heritage and offers employees a multitude of opportunities. We...

  • Customer Service Officer

    4 days ago

    Melbourne, Victoria, Australia Energy Bay Funds Management Pty Ltd Full time $60,000 - $80,000 per year

    Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for youAbout Diamond Energy, an Energy Bay BrandEnergy Bay is rapidly expanding along the renewable...

  • Customer Service Officer

    6 days ago

    Melbourne, Australia Sharp & Carter Full time

    $55-$65k + Super | Excellent Employee Benefits - Immediate Start! - Offices in Melbourne's CBD and South Eastern suburbs **About the role** Reporting to the Customer Service Manager, you will manage all inbound customer-related inquiries. You will be given the opportunity to provide exceptional Customer Service and work with both key internal and external...