Technical Support Officer

2 weeks ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 48390- **Provide technical support related to within the Department of Communities & Justice**:

- **Full-Time role**:

- **Location: Parramatta and Liverpool**:

- **Clerk Grade 5/6, Salary ($85,488 - $94,327 p.a.), plus employer’s contribution to superannuation and annual leave loading**

**About us**

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice.

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

**About the role**

The Technical Support Officer delivers Tier 2 phone and/or in-person services support to users in line with agreed organisational Service Level Agreements (SLAs).

The role also undertakes a range of ICT support tasks, including investigating Citrix and Wintel services problems, assisting with the implementation of agreed remedies and preventative measures, conducting tests, correcting malfunctions and documenting results in accordance with agreed procedures.

**Essential Requirements**
- This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours.
- A valid driver’s license may be required to travel to and from the Data Centre and on-site client support.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

**About you**
- Experience in providing Tier 2 technical services support
- Commitment to quality customer service
- Time management skills
- Ability to help others understand their obligations to comply with legislation, rules, policies, guidelines and codes of conduct.

**What we can offer you**
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices
- Opportunities for learning and development and Internal career progression

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

**Closing date**: Sunday 10th July (11:59 PM)

**_A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**The Department of Communities and Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI+ and people from culturally and linguistically diverse backgrounds.

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