Technical Support Officer

1 week ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Corporate Services- Location: Parramatta, NSW, AU, 2150- Req ID: 48390- **Provide technical support related to within the Department of Communities & Justice**:

- **Full-Time role**:

- **Location: Parramatta and Liverpool**:

- **Clerk Grade 5/6, Salary ($85,488 - $94,327 p.a.), plus employer’s contribution to superannuation and annual leave loading**

**About us**

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice.

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

**About the role**

The Technical Support Officer delivers Tier 2 phone and/or in-person services support to users in line with agreed organisational Service Level Agreements (SLAs).

The role also undertakes a range of ICT support tasks, including investigating Citrix and Wintel services problems, assisting with the implementation of agreed remedies and preventative measures, conducting tests, correcting malfunctions and documenting results in accordance with agreed procedures.

**Essential Requirements**
- This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours.
- A valid driver’s license may be required to travel to and from the Data Centre and on-site client support.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

**About you**
- Experience in providing Tier 2 technical services support
- Commitment to quality customer service
- Time management skills
- Ability to help others understand their obligations to comply with legislation, rules, policies, guidelines and codes of conduct.

**What we can offer you**
- 4 weeks annual leave per year of service
- Generous salary packaging options and other fringe benefits
- Flexible work practices
- Opportunities for learning and development and Internal career progression

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

**Closing date**: Sunday 10th July (11:59 PM)

**_A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**The Department of Communities and Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI+ and people from culturally and linguistically diverse backgrounds.

  • Technical Support Officer

    1 week ago

    Parramatta, Australia Parramatta City Council Full time

    **About the role** As the Technical Support Officer, you will be the point of contact and referral for technology at Wentworth Point Community Centre and Library. This role is responsible for the multipurpose facility’s technical specialist skills and provision of a high-quality customer service to internal and external customers, particularly responding...

  • Technical Support Officer

    3 weeks ago

    Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

    OverviewTechnical Support Officer - Field Services, Information and Digital Services (IDS)Location: Parramatta & Sydney MetroEmployment Type: Temporary, full-time (up to 12 months), with potential for extensionSalary: Clerk Grade 5/6 – $99,938 – $110,270 plus employer's contribution to superannuation and annual leave loading.Be the frontline of ICT...

  • Environmental Technical Officer

    1 week ago

    Parramatta, Australia Total Resource Solutions Full time

    **Technical Officer - NSW Government** A Technical Officer is required by a NSW Government department on a 12-month contract based in Parramatta + WFH (hybrid). - **Location: Parramatta + WFH (hybrid)**: - **Pay Rate: Up to $66.70 per hour + Super**: - **Contract Length: 12 months with potential extensions** **Primary Purpose of the Role**: As the...

  • Technical Sanctions Officer

    2 weeks ago

    Parramatta, Australia Westpac Group Full time

    **Technical Sanctions Officer** - Full time Permanent Opportunity - Parramatta, NSW - Hybrid Working Model **How will I help?** As the Technical Sanctions Officer you will be responsible for performing end to end assessments to identify sanctions risks and recommend enhancements as needed. You will handle escalated transactional matters by fact finding and...

  • Technical Support Officer

    3 weeks ago

    City of Parramatta Council, Australia NSW Department of Communities and Justice Full time

    OverviewTechnical Support Officer - Field Services, Information and Digital Services (IDS)Location: Parramatta & Sydney MetroEmployment Type: Temporary, full-time (up to 12 months), with potential for extensionSalary: Clerk Grade 5/6 – $99,938 – $110,270 plus employer's contribution to superannuation and annual leave loading.Be the frontline of ICT...

  • Technical Officer

    1 day ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW - Location: Parramatta, NSW, AU, 2150 - Req ID: 78013 **Technical Officer** **Location - Parramatta** **Employment type - Temporary till December 2027** **Salary - GR 5/6 $99,938.00 to $110,271.00 plus superannuation** **Your role** The NSW Government is determined to make NSW a place where everyone has access to safe and secure...

  • Network Support Officer

    6 days ago

    Parramatta, Australia Experis Full time

    **Role Overview;** The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general network connectivity issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all...

  • Environmental Technical Officer

    1 week ago

    Parramatta, Australia APG Workforce Full time

    12 Month Contract - Possibility for extension - $59.17 Per hour + Super - WFH - Hybrid Options APG Workforce is currently seeking experienced Environmental Technical Officer for a 6-Month contract within a Parramatta Government Sector. - **Pay Rate: $59.17 p/h + super**: - **Flexible WFH Options**: - **12-month contract + possibility of extension**: -...

  • Level 1 Technical Support Specialist

    2 weeks ago

    Parramatta, Australia TenacityCX Full time

    Level 1 Technical Support role - further progression to Level 2 available - $58k - $62k + super + overtime rates, hybrid role - 4 days in office and 1 WFH - Silverwater location, Monday - Friday 8am - 8pm rotating roster Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry. We are looking for a...

  • Technical Dispute Specialist

    2 weeks ago

    Parramatta, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Lead a team of Technical Dispute Officers dedicated to supporting the CR & A team with resolving complaints in accordance with organisational code of practice, legislative and regulatory requirements. Your primary responsibility will be to lead, guide and mentor the team to provide exceptional...