Service Connect Advisor
1 week ago
Overview:
- Full-time, Continuing position- Salary Level HEW 6 + 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of working
About the role
As Service Connect Advisor, you will be responsible for providing a high level of customer service and resolving HR/People enquiries across all customer contact channels. You will conduct appropriate research for each enquiry and provide accurate advice or escalate where required.
Please note: there is a requirement to work staggered start times for on business requirements to cover the University core support hours.
To be successful in this position, you will have:
- Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR.- A strong customer centric mindset.- Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice.- Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.- Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.- Demonstrated ability to work autonomously with mínimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.- Strong problem solving, interpersonal and analytical skills, written and verbal communication across multiple mediums (i.e. telephone, ticketing tools, web chat etc).-
- Experience with ServiceNow, Web Chat, ADP Payroll and/or Workday is desirable.
About the Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. The portfolio incorporates the following business units: Data & Analytics, Finance & Governance, Information and Technology Services (ITS), Legal, Office of the Chief Operating Officer (OCOO), People Function (HR) and Property Services Group (PSG).
The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
Position Description - Service Connect Advisor (HR)
- We will be running a rolling recruitment process, so please do not wait until the closing date to apply._
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
Applications Close:
13 Mar 2025 11.59 pm
- _or visit our Careers page for more contact information - _
- ._
- We are a Circle Back Initiative Employer - we commit to respond to every applicant._
-
Advisor Nab Connect Servicing
2 days ago
Melbourne, Australia NAB Full timeAdvisor NAB Connect Servicing - Job number: 799764 - Primary position location: VIC- Melbourne inner - Primary position location: VIC- South East region - Category: Business Banking - Work type: Permanent Full time - Closing at: May 2 2025 - 23:55 AEST **Favourite** Join our dynamic, high performing team in **Knox** and become part of an industry leading...
-
Advisor - Nab Connect Servicing
2 days ago
Melbourne City Centre, Australia NAB Full timeAdvisor - NAB Connect Servicing - Job number: 803122 - Primary position location: VIC- Melbourne CBD - Category: Call Centre/Contact Centre - Work type: External - Work type: Permanent Full time - Closing at: Sep 22 2025 - 16:55 AEST **Favourite** **Advisor - NAB Connect Servicing** **Join our dynamic, high performing team in Docklands and become part of...
-
IT Service Connect Officer
2 weeks ago
Melbourne, Australia RMIT University Full timeOverview: - Casual hours commencing in July 2025- Casual Professional HEW 6 + 11.5% Superannuation- Based at the Melbourne CBD campus About the Role The Service Connect Advisor will be responsible for providing IT based advice for their skilled resolver group. The primary objective is to resolve all IT enquiries at first point of contact whilst providing...
-
Service Advisor
1 week ago
Melbourne, Australia Inchcape Full timeAre you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...
-
Service Advisor
5 days ago
Melbourne, Australia Inchcape Full timeAre you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...
-
Service Advisor
4 days ago
Melbourne, Australia Inchcape Full timeAre you passionate about cars and customer service? - Do you have a knack for solving problems and ensuring the smooth operation of vehicles? - If so, we have an exciting opportunity for you to become a valuable part of our team as a Service Advisor Automotive! Subaru - part of the Inchcape Group, bring 160 years of history and innovation to the automotive...
-
Service Advisor
4 days ago
Melbourne, Australia Inchcape Full time**Love cars? Love people? Let’s talk.** - **Casual position - flexible availability based on demand** - **Floating locations across Melbourne** We’re on the lookout for a friendly, switched-on **Service Advisor** to join our busy team. If you’re great with customers, have a passion for the automotive world, and know your way around a workshop...
-
Service Advisor
2 days ago
Melbourne, Australia Inchcape Full time**About Us** **What’s the opportunity?** Our **Subaru** **service centre based at Docklands is seeking an experienced **Service Advisor** to join our highly successful team. This role will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship...
-
Service Advisor
2 days ago
West Melbourne, Australia HAYS Full timePermanent Service Advisor Positions Melbourne's West - $70 - 85k **Your new company** Hays Trades and Labour are seeking an experienced Diesel Mechanic or Service Advisor with a keen eye detail and safety for an exciting opportunity with a trusted client. We are seeking career driven Diesel mechanics that are eager to move off the tools into a service...
-
Service Advisor
2 days ago
Melbourne, Australia Eagers Automotive Full timePositive workplace culture/Friendly + supportive team - Fantastic employee benefits/Access to health + wellbeing support - Largest motoring group in Australia/Vehicle purchasing + service discounts **Our new Volvo Cars Essendon dealership is now seeking an experienced performance-driven Service Advisor who can focus on delivering exceptional customer...
