Department Liaison Officer

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $95,102 - $107,905

Occupation: Administration/Secretarial

Reference: 5653

**About Us**

The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability.

We’re focused on outcomes that deliver more choice, connections and confidence in our travel, ensuring the whole transport network works as one to deliver better services and outcomes.

The department is committed to building a culture where we say 'yes' to flexible work arrangements, provide personal and professional development programs and support ways of working that help employees balance work and life.

The department is an equal opportunity employer and welcomes applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+. The department provides workplace adjustments for applicants with disabilities.

People & Business Services is a Group within the Department of Transport and Planning and is responsible for providing business-enabling people and corporate services functions to drive a high-performance culture and to support integrated operations.

The Governance and Portfolio Services Division is responsible for delivering high-quality services and advice that supports and empowers the transport and planning portfolio to make good decisions, and to provide confidence that risk management, behaviour, performance, and service delivery is continuously improving.

**About the Role**

The Departmental Liaison Officer provides high-level support to the Minister, Minister’s Office, the Secretary and the Department, acting as a conduit for the efficient channelling of complex information and advice as well as the coordination of Ministerial Briefings, Correspondence, Cabinet Matters and Parliamentary Business.

The Departmental Liaison Officer works with limited supervision and plays a key role in managing and coordinating the administrative and communication requirements and protocols between the Minister's office and the Department, including the monitoring and tracking of departmental responses to ministerial office requests. The position has a key quality assurance role with regards to briefings, correspondence and other documentation, ensuring that they are consistent with applicable protocols and standards.

The Senior Project Manager Customer Channels is responsible for coordinating management activity across the Customer workstream, primarily working with the Customer Lead, project managers and other workstream leads.

To access the full position description, please click **here.**

***Your outcomes and accountabilties,**

Facilitate strong working relationships between the Minister's office and the Department and other ministerial offices, as required, by ensuring a smooth flow of information and complex advice.

Manage and coordinate administrative and communication requirements and protocols between the Minister's office and the Department, including the monitoring and tracking of departmental responses to ministerial office requests.

Provide final quality assurance for briefings, correspondence and other documentation from the Department including consistency with applicable protocols.

Assist and advise the Secretary, senior departmental officers and ministerial staff on relevant administrative and other matters, encouraging the Department’s responsiveness to the operational requirements of the Minister.

Contribute to a positive team culture and provide assistance to the broader DLO team and across the Governance and Portfolio Services Branch as required.

Liaise effectively across the DLO/ BSO network, and with staff at all levels in the group and the Department as a whole
- Provide support across the Governance & Portfolio Services Division as required

**Key Selection Criteria**

You will be expected to facilitate strong working relationships between the Minister's office, the Department, and other ministerial offices by ensuring the smooth flow of complex information and advice. Managing and coordinating administrative and communication protocols between these offices, including tracking departmental responses to ministerial requests, is essential.

You'll provide final quality assurance for briefings, correspondence, and other documentation, ensuring consistency with applicable protocols. Additionally, you'll assist and advise the Secretary, senior officers, and ministerial staff on administrative matters, promoting the Department’s responsiveness to the