Enquiry Management Officer

6 days ago

Perth, Australia Curtin University of Technology Full time

$76,769 - $80,677 (G04) per annum, plus 17% superannuation
- Full time, continuing (permanent)
- Join a fast paced, diverse, dynamic, rewarding and supportive team

**Job Reference**:1092786**

**About the Role**:
This is a dynamic and rewarding role for someone with a passion for customer service, cross-cultural engagement, and teamwork. You will thrive in a welcoming, globally inclusive environment, working with a knowledgeable, supportive team making a real impact on student’s educational journeys around the world.

**Your responsibilities will include**:

- Respond to enquiries from students, agents, and external partners (including pathway partners and sponsors) with clear, professional communication.
- Maintain up-to-date knowledge of campus life and student support services, including information about Curtin’s global campuses.
- Conduct campus tours for prospective students and key stakeholders.

**We are looking for (selection criteria)**:

- Strong customer service skills, with experience in a busy, front line customer service environment and a commitment to achieve a high level of client satisfaction.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Effective teamwork and collaboration skills, combined with the ability to work independently when required.
- Highly developed verbal communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders, with cross cultural sensitivity.

Desirable:

- Conversational fluency in one or more languages other than English.
- Experience working in a tertiary education environment, particularly within international student services.
- Experience with Customer Service Management (CRM) tools.

**Role Requirements**:

- As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered

**Global Curtin**

Global Curtin has responsibility for University wide leadership, planning, support and coordination of Curtin’s international activities. This includes the development of alliances with universities overseas, student recruitment and admissions, student sponsors, alternative pathways for non-qualified applicants, policy formulation, and monitoring and quality assurance of transnational education activities.

**About Curtin University**

**What We Offer You**:
Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page

**Join Us**

**If this sounds like your next role, please click APPLY NOW and provide the following documents**:

- CV
- Cover Letter addressing the selection criteria in the advert (2 page maximum)

**Applications close: Tuesday, 23 September 2025.**
- Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert._

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