Enquiry Management Officer

4 days ago

Perth, Australia Curtin University of Technology Full time

$76,769 - $80,677 (G04) per annum, plus 17% superannuation
- Full time, continuing (permanent)
- Join a fast paced, diverse, dynamic, rewarding and supportive team

**Job Reference**:1092786**

**About the Role**:
This is a dynamic and rewarding role for someone with a passion for customer service, cross-cultural engagement, and teamwork. You will thrive in a welcoming, globally inclusive environment, working with a knowledgeable, supportive team making a real impact on student’s educational journeys around the world.

**Your responsibilities will include**:

- Respond to enquiries from students, agents, and external partners (including pathway partners and sponsors) with clear, professional communication.
- Maintain up-to-date knowledge of campus life and student support services, including information about Curtin’s global campuses.
- Conduct campus tours for prospective students and key stakeholders.

**We are looking for (selection criteria)**:

- Strong customer service skills, with experience in a busy, front line customer service environment and a commitment to achieve a high level of client satisfaction.
- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
- Effective teamwork and collaboration skills, combined with the ability to work independently when required.
- Highly developed verbal communication and interpersonal skills, with the ability to engage confidently with a diverse range of stakeholders, with cross cultural sensitivity.

Desirable:

- Conversational fluency in one or more languages other than English.
- Experience working in a tertiary education environment, particularly within international student services.
- Experience with Customer Service Management (CRM) tools.

**Role Requirements**:

- As this is a continuing (permanent) role, you will require permanent work rights in Australia to be considered

**Global Curtin**

Global Curtin has responsibility for University wide leadership, planning, support and coordination of Curtin’s international activities. This includes the development of alliances with universities overseas, student recruitment and admissions, student sponsors, alternative pathways for non-qualified applicants, policy formulation, and monitoring and quality assurance of transnational education activities.

**About Curtin University**

**What We Offer You**:
Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page

**Join Us**

**If this sounds like your next role, please click APPLY NOW and provide the following documents**:

- CV
- Cover Letter addressing the selection criteria in the advert (2 page maximum)

**Applications close: Tuesday, 23 September 2025.**
- Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert._

  • Enquiry Management Officer

    2 weeks ago

    Perth, Western Australia Curtin University Full time $104,000 - $130,878 per year

    Job Reference: About the Role:We have an exciting opportunity to join our Global Curtin team as an Enquiry Management Officer Be the first point of contact for international students and global partners, responding to enquiries via email, phone, face-to-face, and social media, covering everything from prospective course leads to post-application support, all...

  • Student Enquiry Officer

    4 days ago

    Perth, Australia Murdoch University Full time

    Continuous, Full Time & Part Time Opportunities - HEW0506| $70k - $86k plus 17% employer superannuation - Salary Packaging opportunities - Mandurah and South Street Locations - Ref: JR100544, JR100527, JR100525 About Us The Student Journey Services portfolio embeds the Future Student Team, Outreach Team, Student Enquiry and Student Transition functions, to...

  • Enquiry Line Support Officer

    4 weeks ago

    Perth, Australia Amana Living Full time

    Job no: 497455 Work type: Full time Location: Perth CBD, Inner & Western Suburbs Categories: Professional Role About the Role As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues,...

  • Enquiry Line Support Officer

    1 week ago

    Perth, Australia Amana Living Full time

    **Job no**: 497455 **Work type**: Full time **Location**: Perth CBD, Inner & Western Suburbs **Categories**: Professional Role **About the Role** As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with...

  • Enquiry Line Support Officer

    4 weeks ago

    Perth, Australia Amana Living Full time

    Enquiry Line Support Officer (HC) Fixed Term Apply now Job no: 497369 Work type: Full Time Fixed Term Contract Location: Perth CBD, Inner & Western Suburbs Categories: Home Care Professional About the Role As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care...

  • Enquiry Management Officer

    6 hours ago

    Perth, Australia Curtin University of Technology Full time

    12 Month Fixed-Term, Full-Time opportunity. Bentley (Perth, WA) based. - $74,173 - $77,949 (G04) per annum, plus 17% superannuation. - Join a fast paced, diverse, dynamic, rewarding and supportive team. **Job Reference: 1253179** **Your new role** University study pathways have the potential to open many exciting career and life opportunities for people....

  • Work Health Safety and Environment Officer

    1 week ago

    Perth, Australia Anson Management Consulting Full time

    High-profile, well-respected community service organisation - Excellent opportunity to work in a collaborative team environment - Continuing story of growth supporting more people in need every year **About the Company**: Foodbank is the largest hunger relief charity in Australia, operating on a scale that makes it crucial to the work of the front-line...

  • Contracts & Accounts Officer

    4 days ago

    Perth, Australia Anson Management Consulting Full time

    Manage Accounts, Billing and Commercial Support - Opportunity to receive mentoring from the CFO - Perfect for work from home / those seeking part-time **About the Company**: Nightingale software provides our highly regarded enterprise grade, ERP solution to customers (both for-profit and not-for profit) whose primary services revolve around delivering...

  • (Urgent) Customer Support Officer

    4 weeks ago

    Perth, Australia Advanced Personnel Management Full time

    Overview We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...

  • Native Title Manager

    2 weeks ago

    Perth, Western Australia Meelup Management Full time $120,000 - $180,000 per year

    Meelup has been engaged to assist our client identify and attract an outstanding person for the role of Native Title Manager – Land Access Manager.Our client is an Aboriginal Corporation who had native title first granted 11 years ago including exclusive Native Title rights to approximately half of their overall country.The...