Office Manager

2 weeks ago

Perth, Australia Right at Home Full time

**Description**:
To manage the administration function of Right at Home Office Perth Como. This would include assistance with handling incoming telephone and internet enquiries, scheduling care and monitoring operational performance.

The duties of an Office Manager include:

- Dealing with a range of disabled, seniors and frail elderly customers and their families on a daily basis, this role will handle anything from information requests, feedback, general care enquiries to complaints.
- Provides client and family education on the nature of services that are available and the effect and benefit of the care plan.
- Arranges initial client appointments for the Care Management staff.
- Implementing and maintaining computer systems and office equipment
- Implementing and maintaining telephone and communications systems
- Ensure opportunities and requests for new products and/or service are identified, recorded and reported to assist in future business development and planning.
- Ensure all documentation is accurately and comprehensively completed ‘as you go' in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
- Lead by example as a mentor and team leader providing peer support to fellow team members regardless of their role. Promoting a spirit of ‘everyone matters' in an environment of collegiality and working together.
- Ensure daily workload management and timeframes are proactively managed to ensure optimum effectiveness and productivity.
- Promote and develop a culture of thought leadership and teamwork that reflects the values and care principles of Right at Home Perth Como

In addition to these tasks, there may be other tasks requested by Management.

**Qualifications**:

- Relevant tertiary qualification plus relevant work experience

**Preferred Skills**:
**_Essential Criteria:_**
- Knowledge of the private pay aged care industry/issues or Community In-Home Care - Desirable
- Previous experience in Aged Care or related discipline - Desirable
- Previous experience in an office management capacity - Essential

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