Clinic Receptionist

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._

What’s the job?
- To provide professional and friendly reception and administration services to the students, community, supervisors and practitioners operating from the teaching clinic:patient management including enquiries, bookings, flow of traffic within the clinic, patient records, payments and follow-up visits and patient feedback regarding services
-clinic administration including room set-up, stock inventory, receipting and general administrative support for staff, practitioners and supervisors

Day-to-day accountabilities:
-Manage patient enquiries, including describing services, making appointments
Ensure the clinic is opened and closed for business daily, the waiting room and reception areas are neat, tidy and appropriately stocked
-Enter and maintain correct patient records in relevant databases, ensuring patients complete the required forms on arrival, tracking patient file allocation to practitioners, ensuring files are returned at the end of each session and returned to the filing system correctly
-Ensure accurate scheduling of new and return appointments, contributing to the effectiveness of the teaching clinic
-Accurately process payments from patients into the point of sale (POS) system. And follow the required start of duty, end of day and cash handling procedures

This is a casual role based at The Practice, Fitzroy Campus. We are looking for availability Monday through to Thursday and alternating Saturdays to start immediately.- Who you are- To be successful in this role, you will have:Diploma, undergraduate degree or equivalent
-Knowledge and/or experience of reception and administration duties in a medical or allied health practice
-Strong IT skills including office programs (including MS Excel, MS Word), databases such as student systems and practice management software
-Ability to respond appropriately to customer enquiries with a strong customer service ethos
-Strong interpersonal skills, a positive attitude and ability to relate to other people and to work co-operatively as a member of a team
-Able to exercise judgment in dealing with difficult or problematic patients/situations and to demonstrate flexibility and sound decision making within agreed boundaries
-Superior verbal and written communication skills including excellent negotiation and conflict resolution skills

Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.-
- Hiring process

To learn more about what makes Torrens University Australia a great place to work, visit
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We’d love to hear from you.Job reference: R25033