Workspace Experience Manager

**Company Description** About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us

As the **Workspace Experience Manager**, you are at the heart of creating 5-star hospitality experiences in our workspaces. Your role is crucial in managing day-to-day operations (which includes our office spaces, cafe and serviced meeting spaces) across multiple sites in Sydney, fostering a vibrant community, and ensuring exceptional service and member engagement. You will lead a diverse team, promoting a culture of collaboration, professional development, and operational efficiency. Your leadership skills will be key in unifying team efforts, maintaining consistent quality, and crafting a dynamic, engaging environment for every member and guest.

**What we’re looking for**:
We're seeking a visionary leader who is passionate about crafting unparalleled member experiences and driving operational success. If you thrive in a dynamic environment where no one day is the same, every day brings an opportunity to inspire, connect, and lead, this role awaits you.

What your day-to-day will look like (but not limited to):

- Lead and manage the daily operations of two clubhouses, ensuring a consistent and high-quality member experience.
- Foster a vibrant community by engaging with members, gathering feedback, and enhancing community initiatives.
- Lead, mentor, and develop your team to exceed business objectives, financial targets, and customer expectations.
- Manage clubhouse P&Ls, align operational expenses with financial targets, and ensure profitability.
- Develop strong relationships with building management and contractors, ensuring smooth operations and service excellence.
- Collaborate with the Sales team to maximise occupancy, customer retention, and business development opportunities.

**What makes you successful**:
In this role, your ability to manage multi-site operations and lead teams effectively will be key. You’ll ensure our clubhouses operate smoothly, deliver outstanding member experiences, and meet financial and operational targets. Your strong leadership and community-building skills will foster a thriving and collaborative environment across both locations.
**Qualifications** We're Looking For Someone Who has**:

- 5+ years of experience managing teams in hospitality, customer service, or a related field.
- Experience in managing new site openings and ensuring operational excellence.
- Strong commercial acumen and ability to manage P&Ls and optimise budgets.
- Experience building and maintaining strong relationships with landlords and key stakeholders.
- Leadership experience in multi-functional teams with a focus on customer satisfaction and operational success.

**Additional Information** Rewarding You**
- Immerse yourself in a vibrant, dynamic, and joyous team atmosphere
- Join ranks with some of Australia's top organisations, certified as a Great Place to Work
- Contribute to a B Corp and certified carbon-neutral organisation, committed to making a positive impact on society and the environment
- Achieve a balanced lifestyle through our comprehensive wellness programme and lifestyle fund as well as birthday leave
- Expand your skills and career trajectory with our personalised training and professional development offerings
- Support to make a social and environmental impact with paid volunteer leave each year
- We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for_
- At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve._