Customer Experience Representative

6 days ago

Darlinghurst, Australia Group Transformation Full time

About us.

MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes, now powered by Woolworths Metro. We’re on a mission to make convenience more convenient and to help people get more time to do the things they love.

We’re working hard to roll out the MILKRUN magic to customers across Australia. With the full backing of the Woolworths retail network and resources, this venture is set to change the way Australians shop for their everyday needs.

We’re a small team with big ambitions. We’re building a team of people who know how to be themselves, have fun and love what they do.

**Customer Experience Representative
**About us
MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes. We’re on a mission to make convenience more convenient and help people get more time to do the things they love. What makes us unique is our innovative, start-up mentality backed by the full support of Woolworths' network and resources.

So, what’s the team like? Great question. We’re a diverse bunch of go-getters who see ourselves as owners, not employees. We love what we do and have fun while we're at it. Be nothing but yourself in a culture that is inclusive, innovative, and embraces thinking differently. Sound like something you want to join? Great Read on. Then hit ‘apply’ when you’re done.

**About the role**:
This is a casual position 15-25 hours per week with potential to move to permanent. Flexible availability required to work between the hours of 11am to 10pm Monday to Sunday, predominantly afternoon, evening and weekend shifts.

**Is this for you?**

We are looking for someone who's got experience, innovation, works independently and will stop at nothing to help us succeed. We value honesty, hard work and team culture.

**What we are looking for:
- Experience in a customer service environment
- Excellent problem solving abilities
- A positive and resilient outlook - can keep cool under pressure
- The ability to adapt to change and innovate new ideas
- Strong written and verbal communication skills
- Thrives in a fast paced, customer focused environment

**What you'll do**:

- Service incoming customer queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
- Strive to respond to customers in a timely manner and a first call resolution
- Achieve or exceed individual and team Key Performance Indicators
- Continuously build rapport to develop customer loyalty
- Continuously growing your product knowledge
- Empower and support our team
- Identify innovation opportunities and communicate them to your Manager
- Support with onboarding and training of new teammates

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.

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