Customer Support Officer

BOC Limited Australia

**Customer Support Officer**

North Ryde (NSW), Australia | req16629

**What you will enjoy doing**
- You will be the contact point for Production and Deliver teams regarding order errors or delivery issues and liaise with the appropriate team members to address.
- You shall communicate with customers about their delayed deliveries and where applicable, facilitate the urgent delivery.Create and maintain customer call clans as well as support call plan optimization activities
- Your role includes communicating with Drivers who contact CSC to advise of failed customer delivery attempts, making the appropriate changes to the delivery docket and order in SAP to ensure the delivery is rescheduled for the required date, in addition to communication with the customer about the delivery attempt and the revised delivery date
- Be the first point of contact, representing BOC, for customers across all segments who call the Emergency phone line, ensuring the Emergency Escalation Process is followed and that the relevant member of the Emergency Response Team is notified
- Furthermore, you will take ownership with a ‘case management’ approach to customer cases, ensuring the customer is kept informed proactively throughout the investigation, that you resolve the root cause of the issue, and confirm the customer is satisfied with the resolution. Providing feedback to leadership of any gaps or inefficiencies with customer service processes

**What makes you great**
- You hold strong time management skills with the ability to effectively communicate turnaround times to customers as well as deliver on set timeframes.Strong verbal and written communication skills
- Advanced problem-solving skills, critical thinker
- You come with strong attention to detail, high-level accuracy for data entry/capture
- Advanced knowledge of SalesForce Case Management and Lead & Opportunity
- Knowledge of Order to Cash process flow and the policies, procedures and product service offers
- You hold experience in scheduling delivers, including Order to Cash policies, procedures and product service offers

**Why you will love working with us**

At Linde we identify ourselves with our products - either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high-quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety.

**What we offer you**

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Our people have the opportunity to thrive and excel. We provide a wide range of training programmes to enhance career development, with a potential for overseas opportunities. We also have a variety of employee appreciation programmes to recognize solo and collaborative team efforts.

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite.

**Have we inspired you? Lets talk about it**

So, what are you waiting for? The opportunity is yours. Are you ready to take the lead?

**In order to apply, you must have full work rights in Australia.**

BOC Limited Australia acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.