Customer Service Officer
2 weeks ago
Company Description
At Greencross, we are Australia's premier integrated pet wellness organization. We boast a vast network of retail stores under brands like Petbarn and City Farmers, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is to spread happiness by nurturing the love for pets.
**Job Description**:
We are in search of a dedicated and results-driven team member to join us as a Full-time Customer Service Officer at our Greencross Support Office in North Ryde, NSW. Reporting to the Customer Service Supervisor, you will be a crucial part of our customer service team, providing exceptional support in a fast-paced environment to our Healthy Pets Pus Program.
**Key Responsibilities**:
As a Customer Service Officer at Greencross, your main responsibilities include:
- Striving for a one-touch customer service experience.
- Proficiently explaining Healthy Pets Plus membership benefits, terms, and conditions.
- Managing client disputes and complaints in accordance with company values and membership terms.
- Collaborating with colleagues to resolve complex inquiries or escalate as needed.
- Managing membership updates, such as banking details, payment dates, frequencies, and cancellations.
- Implementing client retention strategies to ensure long-term satisfaction among Healthy Pets Plus members.
- Thoroughly and accurately recording all communications and actions.
- Completion of daily membership administration tasks in line with team-defined KPIs.
- Preferred work experience in the finance or insurance industry due to the financial acumen required.
- Gaining technical expertise in operating systems, accurate billing, customer information storage, and effective problem-solving.
- Cultivating strong relationships with clinic and support office team members.
- Active participation in team meetings and training sessions.
**Qualifications**:
- Previous customer service experience, ideally in a call center or similar setting.
- Exceptional written and verbal communication skills.
- Strong problem-solving skills with a focus on finding solutions.
- Empathy and patience when addressing pet owners' concerns and inquiries.
- A passion for or knowledge of pets, pet health, and wellness is a definite plus.
- Proficiency in customer relationship management (CRM) software; experience with Zendesk is a bonus.
- Financial acumen.
- Past experience in customer retention.
- Ability to multitask, prioritize, and perform effectively in a fast-paced environment.
- Meticulous attention to detail and numerical aptitude.
- A team player with a collaborative spirit.
Additional Information
At Greencross, we offer a range of benefits, including:
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and pet-friendly work environment.
- Access to pet wellness resources and services with a staff discount for your own furry friends.
- Contribution to a meaningful mission of promoting pet health and well-being.
- Company discounts across Petbarn and Greencross.
- Our commitment to giving back to the community through the Petbarn Foundation.
- A pet-friendly office.
**To register interest**:
Click on the link to register your interest in joining our team, and our recruitment team will make contact to discuss this further.
-
Customer Service Officer
7 days ago
North Ryde, Australia City of Ryde Full time**Dynamic Customer Service role with real community impact**: - **Be the primary link between our community and City of Ryde services**: - **Salary commencing from**$67,737**+ Superannuation** **About Us** City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse...
-
Customer Service Officer
1 week ago
Ryde, Australia YMCA NSW Full time**Date**:9 Oct 2024 **Location**: Ryde, AU **Company**:YMCA NSW - **Be a part of creating great experiences for members of our community**: - **Provide first class service to all members and guests**: - **You will be the first and last person our members see in our facility** Our customer service officers are passionate about creating awesome...
-
Customer Service Coordinator
1 day ago
North Ryde, Australia Greencross Pet Wellness Company Full time**Company Description** Greencross is Australia’s largest integrated pet wellness organisation; with a network of retail stores (Petbarn), veterinary practices (Greencross Vets), and our Animal Emergency Hospitals. Our purpose is to make our world a happier place through the love of pets. We are looking for team members who achieve outstanding results,...
-
Customer Service Administrator
1 week ago
North Ryde, Australia Macquarie University Full timePRIMARY DETAIL Join Macquarie University's Accommodation Services team and play a pivotal role in delivering exceptional customer service and administrative support to our residential students. Your contributions will directly enhance the student residential experience, fostering a vibrant and supportive community. Annual Salary: $75,000 per annum + 11.5%...
-
Customer Service Representative
1 week ago
North Ryde, New South Wales, Australia Beiersdorf Australia & New Zealand Full time $60,000 - $80,000 per yearAt Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 100 years, we have developed innovative injury and skin care products for our well-known global brands such as NIVEA, Elastoplast, Leuko, Eucerin and La Prairie. We act according to our purpose, WE CARE BEYOND SKIN, and take...
-
North Ryde, Australia Go Ahead Group Full timeInternational Company - North Ryde location - 6 months + One of our valued clients is a leader in the Medical Devices Industry. With offices around Australia there is an immediate vacancy for an experienced **Customer Service / Admin Officer at their North Ryde location.** This is a 5 days per week casual role for 6 months with this large international...
-
Customer Support Officer
1 week ago
North Ryde, Australia BOC Limited Australia Full timeBOC Limited Australia **Customer Support Officer** North Ryde (NSW), Australia | req16629 **What you will enjoy doing** - You will be the contact point for Production and Deliver teams regarding order errors or delivery issues and liaise with the appropriate team members to address. - You shall communicate with customers about their delayed deliveries and...
-
National Customer Contact Centre
7 days ago
North Ryde, Australia Downer Group Full time**What You’ll Do** This role offers a broad scope, with key responsibilities including:- Provide end to end support based on administration tasks- Contribute to the success of the team and broader Downer business.- Adhere to the Downer Standards- Build customer trust, value and loyalty by creating a positive customer experience- Takes ownership of...
-
Customer Service
5 days ago
Ryde, Australia Wymap People Full timeWymap People are currently supporting a multinational pharmaceutical organisation who are seeking a Customer Service focused individual on a part-time basis. **About the role**: - Liaising with 3PL stakeholders. - Cross checking all invoicing and account payable to enable processing of goods payment. - Support shared service projects for PR to PO...
-
Customer Service
2 weeks ago
Ryde, Australia SMS Professional Full timeWe are urgently looking for an experienced Customer service operator to join this global organisation. Starting as a temp then transition to perm, working in the new offices in Macquarie Park, which is in walking distance to the metro. - This position will see you dealing directly with patients, hospitals and clinics, ensuring they have the right equipment...
