Education Support Officer

PRIMARY DETAIL

Salary Package: Circa $116K including superannuation negotiable

Appointment Type: 9 month parental leave contract, Full-Time

Location: Wallumattagal Campus, North Ryde; Hybrid

At Macquarie Business School, we develop leaders who are resilient, adaptable and ready to make an impact. We are seeking a proactive and collaborative Education Support Officer to join our dynamic team and help deliver an exceptional learning experience for our students.

About the Role

As an Education Support Officer, you will work collaboratively as part of a supportive team to enhance the quality of course delivery and student experience. You will provide integrated advice and operational support to academic staff on all aspects of course and unit delivery and administration.

In this role, you will:

- Advise and support Course Directors, Discipline Chairs, Heads of School or Department, and Unit Convenors on course and unit delivery.
- Coordinate operational and administrative activities across the course lifecycle — from annual planning and study resources to assessments and results moderation.
- Organise and deliver course-specific orientation and onboarding activities, in collaboration with the Faculty Student Experience team.
- Provide administrative support for meetings, including industry advisory boards and coordinate the implementation of actions arising.
- Act as a key liaison for academic staff, guest lecturers, and sessional staff.
- Contribute to strategic course initiatives and continuous improvement of student administration processes.
- Support the resolution of complex student lifecycle enquiries in partnership with other University teams including Timetabling and Student Shared Services.

About You

You are a highly organised, service-focused professional with excellent time management skills and a passion for improving the student experience. You thrive in a collaborative environment and bring strong communication skills and a proactive approach to problem-solving.

To succeed in this role, you will have:

- A degree or relevant tertiary qualification and/or equivalent experience.
- Experience providing advice and support in education delivery and/or complex student services.
- Strong knowledge of tertiary education policies, processes, and governance (desirable).
- Proven ability to develop annual planning documentation, project plans and provide data analysis.
- Strong time management and organisational skills with experience managing competing deadlines.
- A track record of identifying and implementing process improvements.
- Well-developed written and verbal communication skills, with the ability to work effectively with a diverse range of stakeholders.

About Macquarie Business School

Macquarie Business School (MQBS) is a large school and among the most eminent of similar schools in Australia. We help our students learn to shape the issues confronting humanity and grow into well-rounded global citizens and community leaders. We also support our staff in their desire for lifelong learning by fostering their skills enabling them to be the best that they can be. The School is committed to excellence and innovation and has pushed the boundaries of research and external engagement to new levels of achievement.

Why work at Macquarie

We offer a collaborative environment, professional growth opportunities, and the chance to make a real difference in the delivery of the University’s academic, research and health strategic objectives.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability.

Take a look at our benefits on offer:

- 17% Superannuation
- Subsidised onsite parking options
- Macquarie University Metro Station and Bus Interchange
- Flexible working options
- Training and professional development
- Onsite childcare facilities
- Discounted health insurance (Medibank)
- Onsite vacation care
- Employee Assistance Program
- Subsidised membership at the Sport & Aquatic Centre
- Onsite Hospital, GP, imaging & physio clinics
- This position requires the right to work in Australia, qualification and criminal history checks.

Application Closes: 31 July 2025

For enquiries, please contact Veronica Chen, Education Support Team Leader via

or Sarah Bate, Head of Talent Acquisition via


Applications Close:
31/07/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to man