Customer Success Technician

18 hours ago

North Ryde, Australia Big Fish Games, Inc. Full time

**Job Posting Title**:
Customer Success Technician

**Summary**:
We’re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world’s greatest gaming experience, every day

**What You'll Do**:
As a Customer Success Technician you will be responsible for providing end-to-end technical support across the full Aristocrat gaming software & hardware suite. Part of this role will also have you involved with upcoming projects - this includes onsite work at customer venues along with hardware and software deployment, configuration and enablement.

You will liaise and communicate with internal groups and stakeholders and have a mindset that will enable you to analyse and prioritise issues at hand and escalate issues required.

**Key responsibilities include**:

- Provide on-site and off-site pre and post installation support for Aristocrats Venue Management Systems, Applications and Web-based products
- Build and install software on machines (Electronic Gaming Machines, Workstations, Servers)
- Manage client interactions utilising our Call Management System (SalesForce)
- Update tickets with necessary information in line with our service levels and escalate when appropriate to our Senior Engineers
- Liaise with customers and build strong relationships providing a high level of customer service
- Liaise and work with internal resources to deliver client requirements i.e., Service Technicians

We work flexibly with a mix of working from the office and from home, you can be based from any of our office locations across NSW including North Ryde, Port Macquarie, Wollongong, Albury, Canberra, Newcastle or Coffs harbour.

**What We're Looking For**:

- Epic customer service skills
- A love of helping people and an appetite to learn
- Experience in a similar technical support role
- Experience in the Gaming industry would be highly regarded
- Combination of software and hardware experience advantageous
- Experience building and configuring operating system workstations and servers
- Experience with Salesforce or a similar CMS tool
- Excellent problem-solving skills
- Demonstrated organizational skills and an ability to work unsupervised
- Experience with VMware, Linux & Windows (Server and Workstation) software advantageous

**Why Aristocrat?**:
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities

**Our Values**:

- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

  • Customer Success Manager, Anz

    1 week ago

    North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 23WD67093 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...

  • Customer Success Manager

    2 weeks ago

    North Sydney, Australia N-able Full time

    Why N-able: IT doesn’t get better than this! N-able isn’t just another software company - we’re going places, and we’d love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you’re adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work,...

  • Solution Support Technician

    1 week ago

    North Ryde, New South Wales, Australia Sharp Corporation Full time $60,000 - $80,000 per year

    We are seeking an entry-level, highly motivated, and customer-focused Solution Support Technician to join our team. This role is responsible for the successful deployment and ongoing support of print and Document Management solutions. Supporting our clients across government, education, and commercial sectors. Working with a variety of solutions and...

  • Data Centre Technician

    2 days ago

    North Ryde, New South Wales, Australia Oracle Full time $80,000 - $120,000 per year

    DescriptionAre you an experienced Data Centre Technician with a background in racking & stacking to deployment & decommissioning – and everything in between? Interested in new challenges and being part of a team working on critical projects? Then we'd like to talk to youAs an Oracle Data Centre Technician you will be the technical liaison between the...

  • Strike Macquarie Facilities Technician

    2 weeks ago

    North Ryde, Australia Funlab Full time

    Who Are We? As a finalist in the 2023 Best Employers Awards, Funlab provides a fun and positive work environment with the goal of making sure every human has a safe place to be themselves. Investing in our people is one of our Core Values and we aim to develop our people during their journey with us, whilst allowing them to create memorable experiences for...

  • Customer Service Officer

    14 hours ago

    North Ryde, New South Wales, Australia Sharp Corporation Full time $60,000 - $90,000 per year

    About the businessSharp's world-wide leadership in technology innovations ensures Sharp is at the forefront of the pack. Through our "SINCERITY and CREATIVITY" business creed, today, Sharp products are sold in 140 countries. There are 27 manufacturing operations, 29 sales companies and 2 representative offices in 26 countries.At Sharp Australia, we foster a...

  • Customer Service Representative

    2 weeks ago

    North Ryde, Australia Big Fish Games, Inc. Full time

    **Job Posting Title**: Customer Service Representative **Summary**: **What You'll Do**: You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. **Specifically, you will**: - Create and allocate all service jobs through Salesforce to the...

  • Mobile Phone Repair Technician

    1 week ago

    Ryde, Australia Mobile Doc Full time

    We are hiring Mobile Phone Repair Technician who is experienced in iPhone/samsung phones and iPad repairs. This role also includes selling and up selling of phone accessories. Knowledge of repair on other phone models would be an advantage. Job Roles: - Repairing iphone/samsung phones and iPads. - Selling & up selling of phone accessories. - Installing all...

  • Customer Success Manager

    5 days ago

    North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...

  • Dispensary Technician

    3 days ago

    West Ryde, New South Wales, Australia Amal's Discount Chemist Full time $60,000 - $90,000 per year

    About the role Amal's Discount Chemist' is seeking an experienced Dispensary Technician to join our team in West Ryde, NSW. As a full-time Dispensary Technician, you will be responsible for assisting our Pharmacists in the efficient and accurate dispensing of medications to our customers. This is a crucial role that plays a vital part in ensuring the smooth...