Operations Manager

Acute Care Technology

**_ The Role _**

The Operations Manager, ANZ will oversee and drive operational activities related within Australia and New Zealand. This individual will work closely with cross-functional teams to ensure the effective planning, execution, and delivery of Sales Operation related objectives while providing exceptional leadership, guidance and support to the team. The Operations Manager, ANZ will play a pivotal role in project execution, coordination, and ensuring alignment with ZOLL Medical’s strategic business goals and GSORG policies.

The primary components of the job includes:

- Project Management & Coordination
- Customer Service and Orders Management
- Inventory and Revenue Management
- Warehouse and Logistics Management
- Management of manpower within Operations Department
- Site and facility management

**_ About Us _**

**Why Work for ZOLL Medical?**

At ZOLL, you’ll be part of a collaborative and purpose-driven team dedicated to improving patient outcomes and transforming lives.

Our culture emphasises innovation, professional growth, and a deep sense of purpose. Here are a few reasons to join us:
**Meaningful Work**:
Our solutions directly impact and save lives. Every role at ZOLL contributes to a greater mission and makes a difference.

**Innovation-Driven**

Join a forward-thinking organization that embraces continuous improvement and technological advancements, fostering an environment of creativity and growth.

**Global Impact, Local Values**:
With a strong global presence and deep-rooted local connections, we are committed to making a difference in communities worldwide.

**Professional Development**:
We prioritise your growth, providing learning opportunities, mentorship, and the chance to work alongside industry-leading professionals.

**Supportive Culture**:
ZOLL is built on teamwork, mutual respect, and a shared drive to make a positive difference. Our inclusive and collaborative environment encourages the best from each individual.

**_ Responsibilities _**

**Project Management & Coordination**
- Lead and manage warehouse and operational efforts for all projects, ensuring successful project milestones and deliverables.
- Collaborate with project stakeholders, including internal teams, customers, and external partners, to align strategies and achieve project goals.
- Ensure project timelines, resources, and budgets are effectively managed.

**Customer Service and Orders Management**
- Act as a primary point of contact for sales-related queries and support, delivering high standards of service to meet customer needs.
- Coordinate with the sales, service, and warehouse team to ensure efficient delivery of products and services.
- Ensure customer POs processed accurately on timely basis within one business day.
- Build and maintain strong relationships with key stakeholders within customers understanding all needs and ensuring satisfaction.
- Address and resolve customer concerns in a timely and effective manner.
- Conduct weekly reviews of the Sales Order backlog in coordination with local Sales leadership to ensure accurate and timely release of SOAs to the warehouse team for picking, packing, and shipment.
- Lead and representANZ in quarter-end backlog calls with APAC management team

**Inventory and Revenue Management**
- Effective procurement practice to ensure timely replenishment of Warehouse Inventory to support regional needs while maintainingoptimal Inventory Turns per Quarter.
- Ensure accurate replenishment process to minimize waste on Shelf-Life related products
- Conducts Weekly Cycle Counting and Full Inventory Counting every 12 months with aim to achieve