IT Operations Manager

1 week ago

St Leonards, Australia Laser Clinics Australia Full time

As the IT Operations Manager, you will provide strong remote and hands-on technical expertise across office, warehouse, and retail operations throughout the business. A key focus will be on managing day-to-day Retail & Desktop support queries across the business, whilst ensuring that the comprehensive range of SAAS and network infrastructure is managed and maintained.

**Who are we?**

Originating 13 years ago in Australia, Laser Clinics is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections, Skin and Body treatments.

We have over 200 franchised and company-owned clinics across Australia, New Zealand, Singapore, Canada and the United Kingdom, with ambitious plans for international expansion.

**As the IT Operations Manager, you will**:

- Manage and support of the Point of Sale systems used throughout the business (Zenoti)
- Manage third party first level helpdesk to ensure queries and support queues are effectively and efficiently managed
- Be a key contact for retail and head office IT support queries
- Liaise and engage with third party vendors for escalations as required
- Ensure daily IT operational checklists are completed
- Help define business processes and translate into system configuration
- Work closely with the Group IT functions to represent the needs of the Australian business

**About you**
- Minimum of 2 years’ experience as a level 2/3 support analyst within a retail environment
- Experience leading a small team of support technicians
- Experience managing third party vendors
- Strong proficiency and experience supporting POS (experience with Zenoti is an advantage but not essential)
- Strong proficiency and experience in Microsoft Windows (Microsoft Office 365 & Exchange Online)
- Strong hardware troubleshooting skills
- Strong problem-solving skills
- Experience utilising remote administration tools
- General core infrastructure technology skills - WAN, LAN, Active Directory, Microsoft technologies
- Ability to work autonomously where required, but still be part of a close-knit IT team
- Excellent communication and organisational skills

**Highly Desirable**
- Experience in the retail IT industry
- Azure and PowerShell experience
- Experience in an IT helpdesk using a developed ticketing system
- Proven experience bringing solutions to life

**Why Laser Clinics Australia?**
- We offer flexible working arrangements
- We offer training and development as a top priority
- We offer staff & family/friends discounts on skincare and treatments
- We champion well-being initiatives, activities and fundraisers
- We are in an exciting stage of high growth as we expand globally

  • Manager, Network Operations

    1 week ago

    St Leonards, Australia MasterCard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Operations and Safety Manager

    7 days ago

    St Leonards, Australia Virgin Active Full time

    Iconic brand built on a human touch with a playful side - Permanent, full-time gig with world class facilities at St Leonards - Free gym membership, discounted PT, special deals with retailers + more There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on...

  • Join Our Team As An Operations Manager in The

    1 week ago

    St Leonards, Australia Pure Gutters Pty Ltd Full time

    Exciting Opportunity: Join Our Team as an Operations Manager in the Gutter/Maintenance Industry! Pure Gutters are a reputable gutter/maintenance company based in Sydney, they are seeking an experienced and driven Operations Manager to oversee our operations and contribute to the growth and success of our business. If you have previous experience in a...

  • Operations Coordinator

    2 weeks ago

    St Leonards, Australia Comscore Full time

    Location: Sydney, Australia About This Role: Comscore is looking for a new Operations Coordinator who will work with the Manager - Asia Pacific Operations to provide operational administration for the Comscore’s Rentrak Theatrical businesses in the Asia Pacific Region and to assist in the production of Research (summary) products and client service with...

  • Operations Coordinator

    2 days ago

    St Leonards, New South Wales, Australia Hireup Full time $60,000 - $90,000 per year

    We're Hireup, delivering disability and aged care support as it should be. Our story. It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable...

  • Operations Coordinator

    5 hours ago

    St Leonards, New South Wales, Australia Hireup Full time $60,000 - $90,000 per year

    We're Hireup, delivering disability and aged care support as it should be.Our story.It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the...

  • Operations Assistant

    6 days ago

    St Leonards, Australia Virgin Active Full time

    Assist with day-to-day operations, delivering an outstanding club experience - Iconic brand inspiring our St Leonards community to live an active life - Part-time gig, free gym membership, discounted personal training, free parking There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with...

  • Service Centre Operator

    1 week ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    1 week ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    1 week ago

    St Leonards, Australia Tomra Full time

    Company Description At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...