IT Operations Manager

1 week ago

St Leonards, Australia Laser Clinics Australia Full time

As the IT Operations Manager, you will provide strong remote and hands-on technical expertise across office, warehouse, and retail operations throughout the business. A key focus will be on managing day-to-day Retail & Desktop support queries across the business, whilst ensuring that the comprehensive range of SAAS and network infrastructure is managed and maintained.

**Who are we?**

Originating 13 years ago in Australia, Laser Clinics is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections, Skin and Body treatments.

We have over 200 franchised and company-owned clinics across Australia, New Zealand, Singapore, Canada and the United Kingdom, with ambitious plans for international expansion.

**As the IT Operations Manager, you will**:

- Manage and support of the Point of Sale systems used throughout the business (Zenoti)
- Manage third party first level helpdesk to ensure queries and support queues are effectively and efficiently managed
- Be a key contact for retail and head office IT support queries
- Liaise and engage with third party vendors for escalations as required
- Ensure daily IT operational checklists are completed
- Help define business processes and translate into system configuration
- Work closely with the Group IT functions to represent the needs of the Australian business

**About you**
- Minimum of 2 years’ experience as a level 2/3 support analyst within a retail environment
- Experience leading a small team of support technicians
- Experience managing third party vendors
- Strong proficiency and experience supporting POS (experience with Zenoti is an advantage but not essential)
- Strong proficiency and experience in Microsoft Windows (Microsoft Office 365 & Exchange Online)
- Strong hardware troubleshooting skills
- Strong problem-solving skills
- Experience utilising remote administration tools
- General core infrastructure technology skills - WAN, LAN, Active Directory, Microsoft technologies
- Ability to work autonomously where required, but still be part of a close-knit IT team
- Excellent communication and organisational skills

**Highly Desirable**
- Experience in the retail IT industry
- Azure and PowerShell experience
- Experience in an IT helpdesk using a developed ticketing system
- Proven experience bringing solutions to life

**Why Laser Clinics Australia?**
- We offer flexible working arrangements
- We offer training and development as a top priority
- We offer staff & family/friends discounts on skincare and treatments
- We champion well-being initiatives, activities and fundraisers
- We are in an exciting stage of high growth as we expand globally

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