Operations and Safety Manager

Iconic brand built on a human touch with a playful side
- Permanent, full-time gig with world class facilities at St Leonards
- Free gym membership, discounted PT, special deals with retailers + more

There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located in St Leonards Square and spread across 1,158 sqm, our St Leonards club is your go-to location for work, rest and play on the lower North Shore. Inside you'll find purpose-built spaces for Boxing, Reformer Pilates, Yoga and Grid Training (HIIT), plus a gym with strength, cardio and functional training zones. We've also catered for your post-workout-self, with luxury changeroom amenities including Dyson Supersonic hairdryers, ghd® straighteners and Apelles products. It's the experience your workout deserves.

**The gig**:
Reporting to the Club General Manager you'll lead the operations & safety team in our St Leonards club. It's about delivering unforgettable customer experiences in a safe environment where members love spending time.
- In a nutshell - _
- You'll provide heartfelt service and exceptional operational management in line with our customer experience strategy and brand standards
- You'll lead, coach and motivate the operations teams to deliver a seamless experience and deliver a world class customer experience... from the fast solve of maintenance issues, the clock like efficiency of the classes in each studio, through to the wind-down comfort of the chilled-out lounge area
- You'll provide training on customer touch points in club and oversee the leaver experience
- You'll oversee relevant admin including processing cancellations, reconciliations and banking
- You'll ensure all areas and equipment are safe and clean, and that the club's appearance reflects the highest standard throughout the studios, change rooms and common areas
- You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected.

**All about you**:

- You have 2+ years of relevant operations leadership experience and your first aid certs.
- You're warm, honest and genuine with operations leadership experience and a neat-freak reputation.
- You love to create a seamless experience for people as much as you love to guarantee a super safe and glistening clean environment for all. Delivering and teaching others operations makes you feel warm and fuzzy inside.
- You're comfortable communicating at all levels and you're authentic when you express yourself.
- You have a can-do approach. Whatever a member needs, whatever a member is looking for, you help them find it.
- You have the flexibility to work a non-traditional schedule (our clubs are open from 5am-10pm) and may also have some hospitality sector experience. A+ for you.

**What we offer you**:

- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs (and one for your buddy)
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Fun. It's part of our success. We prefer smiles to graphs. We like to be human rather than corporate.