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Spare Parts Interpreter/internal Sales Nsw

2 weeks ago

Wetherill Park, Australia Digga Australia Pty Ltd Full time

**Spare Parts Interpreter/Internal Sales NSW**
- Modern facility
- Onsite parking

Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 State of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We are seeking an energetic and mechanically minded person to be a point of contact for our customers and dealers alike, assisting with their spare parts and internal sales enquiries. Reporting to the NSW Factory Manager, you will form part of our branch team whilst working closely with our Service department and Sales departments at our head office and other state branches. To be successful in this role, you will have experience in spare parts, administration or sales and be an excellent communicator both over the phone and face to face.

**Responsibilities**
- Answers phone calls and actions customer enquiries
- Attend to walk in and phone sales queries
- Process quotes, orders, payments, and invoices
- Interpret spare parts calls
- Monitor current/outstanding orders to ensure customer expectations are being met
- Develop and maintain good relationships with customers and respond to technical enquiries
- Monitor distribution of products/services to ensure alignment with customer expectations
- Develop and maintain up to date knowledge of Digga’s product range
- Maintenance of customer details and orders on the CRM system.

**Essential Requirements**
- Strong communication skills
- Confident in building rapport with internal and external stakeholders
- Highly motivated, and ability to work autonomously
- Highly organised and well presented
- Reliability and strong work ethic required
- Spare parts/sales experience highly regarded

**Company**:

- Opportunities for career progression and additional training
- Free EAP service for staff and their families
- Fitness App
- Exclusive offers for well-known/leading brands and company’s
- Wellbeing toolkits
- Assessments and support programs covering Financial, Mental, Physical and Social Wellbeing
- Seasonal vaccinations
- Subsidised on site fitness sessions
- Staff events such as company BBQs, Christmas Parties etc.