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Team Lead, Implementation

3 weeks ago

Sydney, Australia Adyen Full time

Team Lead, Implementation (ANZ)

**This is Adyen**

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

**Team Lead, Implementation AU & NZ**

We're looking for an experienced, motivated leader to guide and scale our Implementation team in Sydney. The Implementation function is central to Adyen's success-ensuring our large, strategic merchants are onboarded smoothly, with robust integrations that position them for growth. You'll join a group of peers spread across Asia Pacific, collaborating on cutting-edge projects across online payments, In-Person Payments (IPP), marketplaces, and financial services, to help shape the future of our Implementation organization.

**What you'll do**
- **Lead, Coach & Inspire**:Manage and mentor a team of Implementation Managers, helping them excel at solution design, technical integrations, and client communication. Foster an inclusive, collaborative team environment with open communication and constructive feedback.
- **Drive Integration Success**:Act as a sparring partner and escalation point for complex projects, ensuring merchants integrate quickly and effectively. When necessary, roll up your sleeves and tackle technical challenges alongside your team.
- **Scale & Innovate**:Use data to identify opportunities for operational improvements and refine tools, processes, and best practices. Play a key role in global initiatives to expand the Implementation Management (IM) organization in size, quality, and scalability.
- **Collaborate Across Regions**:Work closely with global teams-Product, Engineering, Commercial, and more-to deliver tailored solutions that meet each merchant's needs. Expect opportunities to travel within APAC and beyond to support merchants and align with global colleagues.
- **Champion Operational Excellence**:Define and track key performance indicators (e.g., project timelines, customer satisfaction) and continuously optimise how your team supports Adyen's rapid growth.

**Who you are**
- **Seasoned Leader**:You have at least four years of experience managing direct reports, preferably within technical consulting, project management, or implementation roles. You excel at coaching and performance management.
- **Customer-Centric**:You're adept at understanding business objectives and translating them into effective technical solutions. You create standout experiences for enterprise-level customers.
- **Technical & Consultative**:You're comfortable discussing APIs, architecture, and system design, while also communicating seamlessly with non-technical stakeholders. You have a proven track record of success with complex integration projects.
- **Data-Driven & Adaptable**:You leverage data to make informed decisions, implementing the right tools and processes to ensure operational success. You thrive in a global, fast-paced environment and readily adapt to shifting priorities.
- **Collaborative & Hands-On**:You foster teamwork, stepping in to remove roadblocks and solve challenges. You aren't afraid to dive into details to drive projects forward.

**Payments Experience (Nice to Have)**:Experience in the payments or fintech space is a plus but not a requirement.

**Our Diversity, Equity and Inclusion commitments**

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

**What's next?**

**This role is based in our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.**

Job ID 6627391