Implementation Lead

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY
We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits And Life At HUB24
Learn more about our employee benefits HERE.

Job Summary
The Implementation Lead is responsible for driving HUBconnect client implementations, overseeing the end-to-end delivery of the HUBconnect product suite. This includes developing clear implementation plans and leading a high-performing customer enablement team to deliver fast, first-class service across multiple concurrent projects. The role works closely with technology delivery teams and both current and prospective users, ensuring seamless integration of HUBconnect products within HUB24's broader technology offering.

Responsibilities
Implementation & Delivery

• Lead end-to-end client implementations for the HUBconnect product suite using a hybrid Agile/Waterfall approach.
• Plan and execute multiple concurrent projects, ensuring timely, high-quality delivery.
• Facilitate workshops and onboarding sessions for customers and partners.
• Remove delivery impediments and guide teams towards effective problem-solving.

Team Leadership & Enablement

• Manage and mentor Implementation Specialists within the Customer Enablement Team.
• Foster a collaborative, outcomes-focused team culture.
• Forecast resource demands and proactively manage risks and dependencies.

Stakeholder & Partner Engagement

• Build and maintain strong relationships with internal teams (Product, Technology, Sales) and external stakeholders (advisers, licensees, third-party vendors).
• Act as a key liaison between partners and internal product teams, advocating for user needs in roadmap planning.
• Promote HUBconnect's features and value proposition to drive adoption and partner engagement.

Training & Support

• Deliver online and in-person training to partners and customers.
• Develop, maintain, and refine training materials, including documentation, videos, and self-service support tools.
• Support ongoing user engagement and confidence in the HUBconnect platform.

Operational Excellence

• Track and report on project status, progress, and risks to stakeholders.
• Contribute to Group Technology initiatives, release management, and compliance.
• Support preparation for R&D tax incentive claims and complete regular timesheet entries.

Requirements

• Proven experience leading large-scale software implementations using hybrid project management models.
• Minimum 3 years' experience in implementation/project management within a software development context.
• Strong working knowledge of Agile methodologies (Scrum, Kanban) and tools like Jira or Azure DevOps.
• Ability to facilitate scrum ceremonies, project workshops, and planning sessions.
• Excellent stakeholder management, negotiation, and communication skills.
• Strong business acumen and problem-solving mindset.
• Experience in resource planning and managing multiple teams or workstreams.
• Customer-centric approach with a focus on outcomes and adoption.
• Ability to build trust, influence outcomes, and articulate complex ideas clearly.
• Background in financial services, financial markets, or platform technology.
• Understanding of financial advisers, licensees, or wealth management ecosystems.
• Experience contributing to the development of training and support programs.
• General understanding of R&D tax incentives and compliance in a tech environment.

The Recruitment Process

• Acknowledgement email once your application has been submitted.
• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
• If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.

Should you require any accommodations to the recruitment process, please email , and one of our team will contact you.

Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.

• Communication of outcomes to successful and unsuccessful candidates and feedback provided.
• As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

2024 Circle
Back
Initiative Employer
– we commit to respond to every applicant.

Endorsed by
WORK180,
we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the
BOSS Best Places to work list.
Seek Star Awards Nominated as a finalist for the
Best Employer Brand Initiative
HUB24 is an equal opportunity employer.
We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you