Customer Implementation Lead

**We are a Wesfarmers business & the leader in safety & industrial supplies**:

- **A fantastic opportunity to work with internal and external teams on strategic projects**:

- **Ongoing career development, employee benefits & flexible work environment**

We have an exciting opportunity for a Customer Implementation Lead to join our Macquarie Park team and support the delivery of our largest customer growth partnership programs

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

We have a terrific opportunity for a **Customer Implementation Lead** to join our team and support the delivery of our largest customer growth programs, through the end-to-end implementation of the commercial deals, unlocking customer savings and increasing Blackwoods revenue.

In this pivotal position, you will build strong internal relationships with teams such as category management, supply chain, customer care and senior leadership to ensure the business objectives are achieved.

You will work closely with key customer stakeholders and strategic suppliers on complex projects to understand end-user requirements, manage joint project deliverables and support the customer/supplier change processes.

The Customer Implementation Lead will be a natural problem solver with the ability to pivot their approach to drive and deliver results. They will be a very strong communicator and influencer with the ability to appropriately represent the Blackwoods business in customer and supplier interactions.

To be successful, you will have:

- 5+ years of project management experience ideally in large-scale sales, business transformation, procurement or supply chain projects in an industrial B2B environment
- The ability to develop and own the day-to-day relationship with key customer stakeholders to understand requirements, manage project deliverables and support with the change process.
- Proven experience in a complex business environment with multiple locations and stakeholders
- Knowledge of project and program management methodologies and standards
- Knowledge of six sigma or lean process methodologies and standards an advantage
- Technically competent in SharePoint, Visio (or similar), Project and Excel
- Knowledge of change management principles an advantage

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**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

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**NEXT STEPS