Indigenous Opportunities Contact Centre

2 days ago

Parramatta, Australia Ventia Pty Limited Full time

Ventia is currently looking for Indigenous Australian’s that are interested in a career in the Contact Centre field.

Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.

**Your Role**:
Our customer support coordinators provide high-quality customer service to all internal and external stakeholders. Calls will range in complexity but predominantly taking requests for maintenance work and following a process to create work order requests.

**What’s on offer?**
- Permanent positions available - DAY SHIFT
- Monday to Friday - Start and Finish times my vary
- Convenient Parramatta location & work from home option
- Close to lots of Public Transport options or affordable car parking
- Diverse, dynamic and vibrant office
- On the job training and ongoing support
- Extensive classroom style training to set you up for success
- Ongoing support and mentoring from your Supervisor

**Your duties**:

- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spread sheets and documents
- Identify and escalate priority cases including high level complaints

**What we are looking for**:

- Must Identify as Aboriginal & or Torres Strait Islander
- Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers.
- As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem-solving skills.
- You’ll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.

**Job Segment**:Call Center, Work from Home, Customer Service, Contract

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