Indigenous Opportunities

3 days ago


Parramatta, Australia Ventia Pty Limited Full time

Ventia is currently looking for Indigenous Australian’s that are interested in a career in the Contact Centre field.

Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.

**Your Role**:
Our customer support coordinators provide high-quality customer service to all internal and external stakeholders. Calls will range in complexity but predominantly taking requests for maintenance work and following a process to create work order requests.

**What’s on offer?**
- Permanent positions available - DAY SHIFT
- Monday to Friday - Start and Finish times my vary
- Convenient Parramatta location & work from home option
- Close to lots of Public Transport options or affordable car parking
- Diverse, dynamic and vibrant office
- On the job training and ongoing support
- Extensive classroom style training to set you up for success
- Ongoing support and mentoring from your Supervisor

**Your duties**:

- Respond professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
- Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements
- Maintain and update various databases, spread sheets and documents
- Identify and escalate priority cases including high level complaints

**What we are looking for**:

- Must Identify as Aboriginal & or Torres Strait Islander
- Ideally you will have similar exposure working in a contact centre/customer service environment or have experience working in insurance, banking, government, or dealing with difficult customers.
- As this role is mostly phone based, it is a given that you possess exceptional customer service skills, coupled with thorough problem-solving skills.
- You’ll be using multiple systems and screens, and therefore must embody sound computer skills with the ability to pick up new systems quickly.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Segment**:Call Center, Work from Home, Customer Service, Contract



  • Parramatta, Australia Ventia Pty Limited Full time

    Indigenous Opportunities - Administration Traineeship **Date**:6 Feb 2025 **Location**:Parramatta, NSW, AU, 2116 **Company**:Ventia - Ventia's Indigenous Participation team, TRECCA, is looking for Aboriginal and Torres Strait Islander people who want a long-term career with Ventia in the Sydney region. TRECCA is a First Nations focussed team within...


  • Parramatta, Australia Ventia Pty Limited Full time

    Ventia is currently looking for Indigenous Australian’s that are interested in a career in the Contact Centre field. Our National Contact and Coordination Centre is a centralised hub that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a...

  • Service Manager

    2 weeks ago


    Parramatta, Australia atWork Australia Full time

    **Company Description** atWork Australia is a national Employment Services provider, delivering Workforce Australia and Disability Employment Services, with over 300 locations across the country. We employ over 1000 people, from a diverse range of backgrounds to support our clients to gain meaningful employment. We’re seeking a Service Manager Indigenous...


  • Parramatta, Australia Westpac Full time

    Team dedicated to support our Indigenous Community Customers! - Multiple Permanent positions available - Based in Adelaide (Bedford Park) or Sydney (Parramatta)Permanent position with Full time paid training provided **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference...


  • Parramatta, Australia LabourHire Full time

    **Office Administrator - INDIGENOUS** 1300apprentice has an opportunity for an **Office Administrator** to join our partner's team, who have decades of experience in the **renewable energy sector.** This role is available immediately and will see grow within an already growing business. **Based in Parramatta** **The benefits** - Close to public...

  • Call Centre

    3 days ago


    Parramatta, Australia Westpac Group Full time

    Join our Customer Care Team dedicated to supporting Indigenous Community Customers. - Exciting new team within our Parramatta office - Work in Parramatta, full-time hours. **How will I help?** Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they...


  • Parramatta, Australia Australian Unity Full time

    Established in 1840, we are Australia's first member-owned well-being company, delivering health, wealth, and care services to more than 700,000 Australians. Today, while we have grown to a company of nearly 7,000 employees, our focus remains the same as it was 180 years ago - to deliver Real Wellbeing for our customers, members, and the community **About...


  • Parramatta, Australia Westpac Group Full time

    **Hardship & Collections Consultant (First Nations Identified Role)** - Permanent full-time positions - Based at Bedford Park, SAHybrid working after 6 months **How will I help?** Westpac is always on the lookout for Aboriginal and Torres Strait Islander Identified job seekers to Join Our Mob. In your new role, you will be making outbound calls and taking...


  • Parramatta Park, Queensland, Australia Silverchain Full time $45,000 - $60,000 per year

    When was the last time you made a difference in someone's life?It takes a special person to be a Care Worker and help the older members of our community to maintain their independence and wellbeing. We are looking for a Cert III qualified person with at least 6 months experience in a similar role, to join the Silverchain team in the Paramatta area.What's on...


  • Parramatta, Australia IPAR Full time

    Employment Consultants are responsible for the successful placement and transition of job seekers into sustainable employment and/or education, providing a high quality, individually tailored service, promoting job seekers to both local and national employers. As an Employment Consultant you will prepare job seekers within the SIS Rehab** **program for...