Client Partnership Manager

**A new transformational adventure awaits you**

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organisation that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

**Let’s create a brighter future together, let’s make a difference**

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Client Partnership Manager, you will support Zurich’s strategic relationship with superfund partners to deliver exceptional group insurance services to the trustee office, employers, members, and key stakeholders. It is pivotal for maintaining client satisfaction, driving innovation, and reinforcing Zurich’s position as a trusted insurance partner.

Key responsibilities include building and sustaining trust-based relationships with fund partner leadership and third-party administrators, delivering group life and income protection services in line with partner expectations and regulatory standards, and collaborating with internal teams to resolve issues and improve service. The role involves monitoring SLAs, claims performance, member experience, identifying opportunities for value-add through innovation, digital solutions, and member engagement. In addition, supporting client’s Insurance Management Framework, member education and communication strategies, in line with the Insurance in Superannuation Voluntary Code of Practice, contributing insights to Zurich’s broader group insurance strategy, and proactively managing reputational and operational risks.

**Important to your success - let’s grow together**
- Minimum 5 years’ experience in group insurance or superannuation with a strong understanding of group life insurance products, claims processes, and regulatory frameworks.
- Proven relationship management experience with institutional clients, trustee office, fund partners and third-party administrators.
- Familiarity with relevant regulations (e.g., Insurance in Superannuation Voluntary Code of Practice, ASFA/ASIC guidelines) and relevant standards.
- Excellent presentation, communication and negotiation skills with strong stakeholder engagement.
- Demonstrated project delivery and time-management capabilities.
- Analytical mindset with the ability to interpret data and translate insights into actions.
- Flexibility to travel interstate when required.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversityto name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.