state manager client partnerships

• Permanent role with an immediate start

• Flexible working arrangements 

• Market leader in Mental Health

• Opportunity to lead a high performing customer facing partnerships team

• Convenient CBD location

Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services.   We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services. 

About the role

Reporting to the Executive Director Client Partnerships, you will support the Client Relationships team in their endeavours to drive engaged and meaningful partnerships with Converge's clients. The role will work with the client relationships team to ensure policy and contract adherence, maintain and develop current relationships, win new opportunities and support cross selling. 

Duties include:

• Development of Client engagement strategy

• Focus on satisfaction, retention and growth

• Project management and execution

• Oversight of team portfolio management, focus on internal benchmarks, response times, issues resolution

• Risk, Compliance & Process Oversight

• Contract and pricing management

• Cross sell identification

• Coach, develop and mentor staff to accomplish organisational and personal goals, taking action that respects the needs and contributions of others

• Management of behavioural concerns

• Provide direction, advice, and support to team members with a focus on setting clear performance objectives and KPIs

• Provide leadership regarding professional knowledge, skills and competencies required by staff

About you

You will be an accomplished senior account/business management leader with a history of managing a high performing team and growing account relationships in a face-to-face sales environment. To be successful in this role, you will have these skills, attributes and experience:

• 5+ years' experience managing and motivating customer-facing teams 5+ years' experience in management, min of 5 direct reporting lines

• Demonstrated experience in Sales Operations, systems integration 

• Strives to meet goals successfully with exceptional attention to detail

• Work in a manner reflective of organisational values and expected behaviours.

• Contribute to the achievement of organisational direction and goals.

• Work collaboratively with key internal and external stakeholders.

• Skilled in CRM systems

• Skilled in reporting interpretation and presentation skills

• Strong leadership skills and ability to influence team dynamics

• Demonstrate flexibility consistent with business requirements, including occasionally working additional hours and receiving communication outside ordinary working hours as required.

This role involves travel to metropolitan and regional locations. 

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do. 

Our commitment to you

• Competitive remuneration

• Volunteer leave

• Paid parental leave

• Purchasing of additional leave

• Flexible working arrangements

• Flexible, diverse and challenging work

• Access to training and professional development 

• Career development through internal mobility

• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button.

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.  We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.