Client Partnership Manager

**Why Link Group**
Link Group is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have 7000 employees across 4 continents and continue to grow every day.

Retirement and Superannuation Solutions is the largest business under Link Group and we are the leading administrator for super funds in Australia. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.

We invest in training and development through Link Academy and Spark, a specialised program designed to develop and empower frontline leaders. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

Join us today so we can grow together

The Role
To manage, drive and own the relationship between the client and the business for an individual or portfolio of funds with a view to achieving client satisfaction and revenue targets.

**Key Accountabilities and main responsibilities**
**Strategic Focus**

Convert the funds strategic objectives into projects/products/services and report progress on a monthly basis to the fund and the Link Executive team.

Market and promote new and existing products and services. Actively identify opportunities to increase the services provided to the client tailored to their needs.

Maintain and develop fund revenue through the generation of contractual revenue streams, contract variations and new products and service opportunities.

Identify opportunities to further strengthen the relationship between the client and the business and facilitate the implementation of this.

Negotiate client contracts and performance standards to obtain the best outcome for the business Operational Management

Ensure all services are being delivered as outlined in the relevant Service Level Agreement and manage any client issues to a satisfactory resolution.

Hold quarterly strategic account management review meetings, or at otherwise mutually agreeable time frames.

Attend and where appropriate present to / facilitate relevant internal and external Boards, Forums and Events on both strategic and operational matters.

**People Leadership**

Manage, drive and own critical client relationships with a view to achieving client satisfaction and revenue targets.

Role model Client and member excellence behaviors and embed in the team a customer excellence attitude in all interactions with external and internal stakeholders.

Contribute to the development of the team by participating in team meetings, business forums/committees (as required) and sharing information.

**Governance & Risk**

Ensure compliance with APRA, ASIC regulations and SIS.

Maintain up to date knowledge of superannuation legislation and trends.

Ensure strategies are developed and implemented to ensure that existing and new client relationships are profitable to Link Group

**Experience & Personal Attributes**
- Working knowledge of AAS products and systems
- Budgeting and financial forecasting
- Experience in product promotion/sales
- Sound judgment and commercial decision making skills.
- Ability to market and promote products and services.
- RG 146 qualifications desirable
- ASFA 100 qualification or higher, and or other relevant tertiary qualifications desirable.
- Experience in the superannuation industry with at least 12 months in a management or leadership role Knowledge of compliance and legislation applicable to superannuation

**Some of our Employment Benefits**
- Salary Sacrificing via Superannuation
- Purchased Leave Scheme
- Parental Leave Scheme
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Talent Referral Scheme
- Recognition and Wellness Program
- Employee discounts - Access discounted rates and offers from a variety of providers
- Corporate Social Responsibility Program, including volunteer leave
- FlexiWorks - enabling our employees to work in the office and at home.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

**How to apply**

Link Group is a leading fund administration and share registry specialist. We are a market le