senior client partnerships manager

• Fast growing organisation in an expanding industry

• Opportunity to partner with some of the State's most important government, health and education organisations

• Permanent role with an immediate start 

• Convenient CBD location

Use your national B2B customer and sales experience

Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services.   We value a supportive and fun culture and use strong teamwork to ensure that the optimal delivery of both off-the-shelf and bespoke services. 

About the role

In this role you will build strategic partnerships with major new and existing clients across all sectors including business, enterprise, government, health and education sectors. The Senior Partnership Manager brings a highly skilled depth of experience to enable high touch support for complex accounts.

This includes strategic planning, proactive relationship and engagement building, sharing of insights and identification of opportunities, solution selling techniques, internal collaboration and proposal development.

Duties include:

• Build and manage the customer relationships to ensure retention and optimise the commercial business between Converge and a large suite of medium sized - large businesses.

• Utilise a proactive strategic approach to nurture client relationships and achieve sales, growth, and retention targets.

• Successfully promote key initiatives to clients to promote engagement.

• Generate leads from new and existing clients.

• Facilitate strategic annual strategy planning to understand client drivers, environmental impacts, and evolving capabilities and to set an annual business plan that is the foundation of the partnership.

• Facilitate intermediate quarterly review cycles to review KPI delivery, explore environment change and identify opportunities for improvement/evolution.

• Maintain strong positive relationships within client portfolio.

• Collaborate with SMEs in Strategic Solutions to identify, develop and execute solutions support client's needs.

• Development and execution of periodic customer campaigns and customer retention planning

About you

You will be an accomplished senior account/business management professional with a history of growing account relationships in a face-to-face sales environment. To be successful in this role, you will have these skills, attributes and experience:

• Minimum 5 years' experience in senior customer account / business management 

• Minimum 5 years' experience working with large national business and enterprise clients

• Advanced strategic sales skills across a range of modalities and platforms (phone, email, digital etc)

• Advanced business acumen with the ability to communicate with business executives at major accounts and provide strategic support.

• Exceptional sales mindset with the ability to harness opportunities for client growth

• Highly developed organisational skills with the ability to prioritise and meet deadlines.

• Strives to meet goals successfully with exceptional attention to detail.

• Work collaboratively with key internal and external stakeholders.

• Experience in Allied Health or Human Resources would be highly regarded

This role involves travel to metropolitan and regional locations. 

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It's at the core of all that we do. 

Our commitment to you

• Competitive remuneration

• Volunteer leave

• Paid parental leave

• Purchasing of additional leave

• Flexible working arrangements

• Flexible, diverse and challenging work

• Access to training and professional development 

• Career development through internal mobility

• Lifestyle discounts – Discounted movie tickets, retail discounts and much more

If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button.

Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace.  We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community.