Change Manager

**Change Manager - Large business transformation program within Revenue NSW**
**Temp up to 12 months, Grade 11-12**
**Opportunity to **up skill** and cross skill**

Are you interested in shaping the future of NSW? Are you passionate about community, customers, and innovation?

Revenue NSW is funding the future of NSW by fairly collecting revenues and recovering debts on behalf of?the people of?NSW, giving back to the community in?grants and public infrastructure.

We are looking for inspired and solutions-focused people who can help us reshape and revolutionize our technology, digital systems, and assets to ensure that our customer engagements are simple.

If you're up to the challenge, please read on.

**About this role**
Revenue Digital is seeking a suitable individual to fulfill a 12-month temporary role as a Change Manager for the Mineral Royalties Project.

Reporting to Project Manager, working closely with the other senior stakeholders this person will establish a change framework and lead change management activity and engagement to support transformation programs in the project

**Key **accountabilities** include**
- Manage assigned change management projects and programs
- Develop end-to-end change communication, impact, change readiness, training needs and deployment plans to support an organised transition to the future state operating model
- Develop a change framework to engage, lead and mentor change, include the establishment of a network of change champions in line with Service Level Agreements
- Engage and communicate with stakeholders to build and maintain collaborative networks, through digital channels and face to face, raising the profile of core programs, priorities and strategic direction and supporting the delivery of services
- Provide expert advice and information on emerging project issues and present recommendations to support project delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities
- Create specific change management plans, including communications plans, with respect to training and orientation of employees through a structured change management implementation strategy
- Participate in high profile forums, committees and working parties to ensure stakeholder interests are effectively represented
- Consult with senior management to identify and define the changes to processes, procedures, and practice

**About you**
- Experience with stakeholder engagement and consultation, including senior stakeholder engagement and coaching skills
- Experience delivering change management initiatives within large and complex environments
- Prosci® Change Management Qualification is highly desirable

**About Revenue NSW**

Our services underpin the efficient collection of Taxes, Fines & State Debt, and Grants' administration through the agile delivery of software solutions and decision-making analytics.

Our teams manage several critical digital state assets that facilitate the collection of over $30 billion of revenue per year.
We design, tinker and test, relying on proven emerging and new technologies. We are cloud-first and use cloud capacity to scale as volumes change, investing in ongoing learning and innovation to open new doors and improve our services.

We are continuously transforming the way we work to reach our goal of becoming the most customer-centric government in the world.

**Why Revenue NSW?**
We are a talented workforce deeply committed to improving the way our customers interact with the government. Our people reflect our customers' needs and diversity, and we take a fair and empathetic approach in helping them meet their obligations.

**Our people have access to several employee benefits, including**:

- ** **Work from anywhere within NSW??
- Parramatta?head office
- Accrued Days Off (days in lieu) in addition to Annual Leave?
- Ongoing access to industry-approved self-learning tools?
- Career agility, including opportunities to work on different programs??
- Deliver benefits to NSW residents?
- Corporate well being programs with access to Fitness passport?Setting an example through a commitment to inclusivity

**We're proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Bathurst, Wollongong. Regular travel may be required to engage with the team in Parramatta and our partners.??**

**Closing Date: 1st September, Thursday (9:59 am)**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

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