Change Manager

**Job no**: 531628
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Information Technology, Analyst
- Employment Type: Full Time, 24 month fixed term contract role as Change Manager, UNSW IT.
- Starting salary $143,007 plus 17% superannuation and leave loading
- Location: Kensington campus in NSW (Hybrid Flexible Working)

**About UNSW**:
UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The UNSW IT Change Practice Team provide change management expertise and advice to project teams, uplifting the maturity of the design and implementation of change management initiatives across the IT investment portfolio and creating greater visibility of the level and impact of change within and across the university. The Change Manager is responsible for the development and effective implementation of the customer led change strategies, with a strong organisational change element. These strategies will support successful adoption of technology changes, as part of the UNSW IT technology investment portfolio. This role is required to develop a deep understanding of the impacted audiences and to build strong working relationships with UNSW stakeholders and the project team. The role will work across the UNSW IT teams and the wider UNSW community to ensure key business stakeholders are engaged and supported in all changes and ensure business readiness and benefit realisation. The success is measured by the adoption and customer satisfaction. The Change Manager reports to the Director Engagement and Change or a Change Lead and may have direct reports.

**Accountabilities**:

- Lead, plan, implement and manage change strategies and tasks from inception to completion (on time and within budget) on allocated projects, leveraging human centred design (HCD) principles.
- Lead and undertake detailed impact assessments and use the insights to tailor the delivery of change management interventions, including consideration of the UNSW change landscape and existing activities.
- Lead the identification and management of change-related risks and issues (people, operations, organisational), including impacts associated with the change, development of mitigation plans with associated costs and benefit
- Lead, scope and oversee a plan to collaborate and communicate effectively with a broad range of stakeholders, demonstrating expert negotiation skills that promote acceptance of new business processes in support of adoption of technology changes.
- Manage internal stakeholders, identifying, and reporting issues and risks/resistance to the project leads on the performance of internal stakeholder management against agreed plans to ensure effective stakeholder engagement and proactive issue resolution.
- Develop fit for purpose change communications approaches, appropriate to the complexity of the proposed changes and aligned with UNSW communications channels and brand standards.
- Develop localised change management plans and training materials to build and support change intervention activities.
- Conduct business readiness assessments and evaluate results to inform change approach and plans.
- Provide reports to ITPMO and EPMO and conduct end-to-end process reviews and benefit identification for a range of stakeholders both centrally and in Faculties.
- Promote and support the adoption of HCD principles by the project teams and business stakeholders
- Undertake change training needs analysis, develop learning objectives, curriculum and develop/implement change training plans for impacted stakeholder holds.
- Work with the Faculty/Division Business Partners to identify most effective engagement channels and key messages within Faculties/Divisions. Assist to coordinate and establish formal / informal change networks across the University.
- Actively seek feedback to help measure the effectiveness of stakeholder engagement and change management activities.

**Skills and Experience**:

- Tertiary qualifications in a relevant discipline and / or solid experience in delivering effective, customer-led change management in large scale project include changes to people, structures, technology, process, finance, and operations.
- Understanding or experience with HCD principled in the organisational change management setting
- Effective self-leadership, interpersonal and communication skills, and importantly, the ability to influence stakeholders.
- Knowledge and experience of working with a project management framework, including linking this with change management de