Customer Service Representative

3 days ago

Crows Nest, Australia ClassBento Full time

Do you love art, craft and cooking experiences? A fully-funded tech startup on a social mission - founded by pivotal leaders of THE ICONIC - is looking for an enthusiastic, entrepreneurial and eloquent Customer Service Representative with great customer facing skills to join our fast-growing team and make a big impact.

About ClassBento

ClassBento is a funded tech platform creating a community marketplace for fun workshops, activities and leisure experiences both in-person and online. We currently enable art, craft and food & beverage providers to connect with anyone across Australia wanting to learn everything from flower crown making to candle making; from cooking classes to juggling. At ClassBento we’re all about getting people to switch-off, learn new skills and discover new passions. Our super-connected culture has led to a massive increase in stress levels and burnout and many people are finding it increasingly difficult to maintain a healthy balance. The wellbeing experiences we offer on ClassBento provide the perfect opportunity to take a step back and have some fun creating something with your own hands. We are a close-knit team that is expanding in a high growth culture and environment.

About the role

You will be joining our team as a Customer Service Hero of ClassBento. You will manage our inbound channels pre and post booking and ensure a great customer experience for those looking to book an experience whether for team building, celebrating a special occasion or individuals wanting to enjoy a unique experience

**Responsibilities**:

- For our inbound customers, you will identify and recommend amazing arts and crafts experiences from our website; ensuring prompt and accurate answers to queries with the goal of driving sales and bookings.
- For our corporate clients, you will be the client liaison for their bookings. You will manage client experience bookings end to end, including assisting with order placement and managing updates.
- You will build strong client relationships to increase repeat usage of our platform
- You will be ClassBento’s eyes and ears, and will be in the best position to identify opportunities for us to improve, in customer service and beyond. You will contribute to continuous process improvements, building knowledge banks, training documents, etc
- You will work closely with our account management team to provide operational support for our teachers

Skills and Experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Customer service skills
- Enthusiastic, outgoing and extroverted personality
- Adaptable and resilient
- Organised
- Attention to detail
- Team player
- Problem-solving abilities

Nice to have
- Experience working in a high growth startup
- 2+ years in a customer-facing environment
- Zendesk experience
- Process improvement experience

The fun stuff
- Join a talented team, making a social impact
- $1000 of free experiences on ClassBento, each year
- Flexible office and remote based work environment
- Rapid career and professional growth potential
- Family friendly

**Salary**: $50,000.00 - $60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

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