Customer Service Coordinator

5 days ago

Crows Nest, Australia VetPartners Full time

We have an exciting opportunity for a full time, customer service coordinator to join our wonderful team.

This is a well-supported role and would suit a confident person who is a fantastic communicator and is driven provide the best service to our clients and their pets.

While experience in a veterinary clinic is ideal, it is not essential as our focus is excellence in customer service.

The role is a full-time position Monday - Friday with no afterhours or routine weekend work.

**Our Clinic**:
Crows Nest Animal Hospital (formerly Riverview Animal Hospital) moved into our brand new, well equipped, purpose-built hospital in June of 2020. We are a well-established small animal hospital located in the vibrant village of Crows Nest. We pride ourselves on providing high quality and professional care to our wonderful clients and their pets.

Our amazing team consists of 5 vets and 12 nurses/receptionist with an average of 3 vets and 6 nurses daily on various shifts. We have a great clinic culture and offer opportunities for learning and development.

Our ‘boss’ is a very demanding ginger cat who thinks the entire team’s main role is to supply chicken treats and pats whenever he commands it. He may be just a little spoilt

**Your key responsibilities will include but are not limited to**:

- Managing bookings for consultations, boarding and surgery as per protocol
- Administration duties
- Financial transactions
- Organise and manage the reception team
- Maintaining a clean, tidy and organised front of house.
- Assist in IT management and problem solving
- Assist in stock management and ordering
- Assisting in marketing and social media management
- Assist in rostering and the day to day running of the clinic.
- Valid Driver’s License
- Customer service experience
- Be friendly and outgoing with excellent communication skills
- Have a professional and caring work ethic
- Personable phone manner
- Work well within a busy team
- A positive ‘can do’ attitude

If you’re looking to take the next step in your career, we would love to hear from you.

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