Technical Advisor

2 weeks ago

West Perth, Australia Insurance Australia Group Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
- **Permanent Opportunity**:

- **Location
- Perth**

The purpose of the Technical Advisor is to provide claims staff with guidance, support, and coaching in relation to technical and legal aspects of the claims management process in the Workers Compensation context. The role provides detailed information and advice to the business regarding Legislative changes, legal precedents. This includes recommendations for procedural enhancements and updates, optimal management of claims by reference to legal obligations, service standards and financial risk management.

**Key Responsibilities**:

- Provide technical advice, training and mentoring to staff in respect of the legislation and claims management procedures with a focus on technical skill, balanced with individual circumstances
- Provides advice to the Consultants, Workers Compensation Claims to ensure all claims are progressing appropriately to closure
- Provide expert technical advice and strategies to stakeholders in respect of claims management
- Establish and maintain effective relationships with employers and other key stakeholders

**Skills & Experience**
- Able to effectively build and manage relationships with business partners
- A record of success in managing technically complex Workers Compensation claims
- Able to effectively analyse statistical data for claims trends
- Able to interpret and communicate changes in workers compensation case law & legislation
- Technical Training needs analysis, coaching and facilitation
- Sound, balanced judgement and decision making
- Relevant tertiary qualifications in Law or Insurance (desired)
- Sound knowledge of the Workers Compensation & Injury Management system, procedures and legislation (desired)

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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