Client Services

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
An exiting opportunity has arisen for a Client Services and Sample Receipt Officer, based in Newcastle, NSW.

Your key responsibilities in this role will include but are not limited to:

- Provide high quality support and assistance to Environment clients and receive and dispatch samples and deliveries to and from clients and couriers.
- Subject to availability and as directed, establish communication, meet and build and maintain professional relationships with both existing and potential clients.
- Communicate market requirements, developments and trends discussed with clients to Management.
- Proactively communicate directly with clients regarding any sample, result status, records, turnaround, or laboratory issue that is likely to impact on service delivery, and act as the client’s representative within SGS.
- Sort and identify samples on receipt, and complete and record all required sample receipt checks, including sub-sampling, labeling, storing and/or timely repacking of samples for dispatch as necessary.
- Maintain appropriate stocks of sample containers, sampling media and all necessary consumables and ensure continuity of service and delivery to clients within requested time frames.
- Drive to client sites to pick up samples, and/or carry out sampling according to approved procedures when required. Accurately complete sampling and site records.

**Qualifications**:

- Scientific qualifications (Diploma or Tertiary) or at least 2 years relevant experience.
- Commercial environmental laboratory and client services experience preferred.
- Hold or able to obtain required certifications and work permits (eg white card, MSIC card)
- Physically capable of sample handling (to 10-15kg) and working on feet for extended periods.
- Current drivers licence and good driving record
- Willingness to undergo AFP checks

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.