Service Support Manager

Division: Northern CPPYJ- Location: Mayfield, NSW, AU, 2304- Req ID: 69872**Department of Communities & Justice (DCJ)**

**Service Support Manager**

**Location: Mayfield - **Hunter Child Protection &Assessment Hub Metro

**Employment Type: Full-time opportunity**

**Salary: $93,295 - $102,941 per annum plus super and leave loading**

**Your role**

The Service Support Manager supervises and leads a team of staff that provide administration support to staff and Community Services clients. The Service Support Manager will plan, manage, monitor and report on the administrative and site management functions of the Community Service Centres CSC(s) and directly undertake some administrative functions, in addition to other duties.

The Hunter Child Protection & Assessment Hub Metro is located over two sites - Mayfield and Charlestown. The Service Support Manager and their team, provide support to staff in both sites. The Service Support Manager is based at Mayfield and will work one to two days week at Charlestown.

**What you’ll do**

You will supervise a team in the provision of efficient, effective frontline, administrative and site management services. You will manage and support the team to ensure client focused and consistent high quality service is delivered in the Community Service Centre (CSC).

**What we’re looking for**
- Experience in managing a team in a high-pressure environment delivering services to vulnerable clients
- A positive attitude with the ability to work independently and collaboratively
- Developing team capabilities whilst supporting a culture of integrity and professionalism
- Working through challenges with flexibility and solution focused outcomes

**Download the role description**

**We offer a variety of benefits, including**:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) **In addition, respond to 2 the question below.**
- Please describe a time from your recent work experience where you managed change within a team environment with competing priorities. How did you manage and allocate work tasks, not just the implementation of new systems and procedures, but also ensuring effective continuation for the delivery of day-to-day services.
- Please provide detail around your experience in managing budgets and staff establishments.

**Got a question?**

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lie at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website

**Other Information**

A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.