Head of Digital

BE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better - because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:
Deliver on AIA’s purpose, vision and strategy by leading the development and execution of our Enterprise Digital Strategy and Operating Model. As Head of Digital, you will partner closely with the GM Marketing, Customer and Digital and key business stakeholders to embed digital governance, drive innovation and deliver market-leading customer and partner experiences aligned to our Future Fit and Advance the Core strategies.

This is a pivotal leadership role with a dual focus:

- Strategic Leadership of AIA’s digital transformation across Group and Retail Insurance, ensuring competitive advantage through seamless digital experiences.
- Team Leadership of a high-performing Digital Team, fostering innovation, engagement, and excellence in delivery.

To do this successfully you will:

- Co-develop and embed AIA’s Enterprise Digital Strategy and Operating Model
- Lead digital participation in strategic investment projects and PMO frameworks
- Drive digital product ownership, UX/UI excellence, and website optimisation
- Influence and align with key BU and Technology stakeholders to deliver digital outcomes
- Champion customer-centric design with the CX/DX teams
- Partner with Group Office to scale digital design principles and experiences
- Inspire and develop a market-leading Digital Team across product, UX, and optimisation
- Foster a culture of high performance, engagement, and continuous improvement
- Collaborate as a senior leader within the Marketing, Customer and Digital Leadership Team
- Deliver on enterprise financial targets (VONB, ANP, EV, OPAT).
- Manage digital channel metrics (acquisition, retention, engagement, NPS)
- Oversee functional BAU and integration budgets, including SIC programs
- Degree in a relevant discipline and MBA or postgraduate qualification desirable
- Previous experience in senior digital leadership roles, ideally within financial services or insurance
- Proven success in leading complex digital projects and multi-layered teams
- A deep expertise in UX/UI strategy and digital product management
- Experience in influencing in matrixed organisations and driving enterprise-wide change.

Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?