Head of Digital Channels

4 days ago

Melbourne, Australia Alinta Energy Full time

**Exciting**senior leadership position with the opportunity to be part of the energy transition**:

- **Lead a diverse team and take ownership of the digital strategy driving the customer experience.**:

- **Attractive hybrid work model | Energy Discounts | Career Growth Opportunities**

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we’ll carefully consider how we might accommodate them.

**About the role**

We are looking for a strategic Head of Digital Channels to drive customer engagement and commercial growth across our digital marketing, sales, and service channels. You will head up a high-performing, cross-functional team, shape the digital roadmap and strategy, and boost the effectiveness and adoption of digital channels. With a key focus on performance and optimisation, you will play a key role in transforming how our customers interact with us online.

**Why you’ll love working here**

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

**What you’ll do**
- Shape and lead the digital strategy to drive customer engagement, commercial growth, and digital maturity.
- Develop and execute a digital roadmap aligned with business goals and customer satisfaction.
- Provide senior product leadership across cross-functional teams with clear direction and alignment.
- Champion data driven decision-making using KPIs, analytics, and insights to optimise performance.
- Lead and grow a high-performing team across Product, UX, and Analytics with a focus on continuous improvement.

**Your experience**
- Previous experience in a similar senior digital channel role with a strong focus on product within an agile environment
- Demonstrated success in developing and owning digital strategies and roadmaps
- Proven ability to lead multi-disciplinary teams and deliver outcomes with senior stakeholder visibility.
- Strong commercial acumen, analytical thinking, and prioritisation skills.
- Excellent communication and influencing skills, with the ability to engage technical and non-technical stakeholders.

Please note this role requires full working rights within Australia.

If you are looking for a position that plays a key role in driving business growth and innovation, this role will give you the opportunity to lead meaningful change by simplifying complex experiences, driving digital-first engagement, and transforming how customers connect with Alinta Energy.

**Like what you’re seeing?**

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

**Our Diversity Commitment**

**We look forward to hearing from you.**

Closing date: Applications close COB 26th June.

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