Customer Service and Sales

2 days ago

Melbourne, Australia Universal Business Team Full time

The Company As a trusted supplier in Australia, Packline specialize in providing top-quality packaging equipment tailored to meet the rigorous standards of the transport and storage industries. Their innovative products are designed to reduce costs, boost productivity, ensure workplace safety, and promote environmental responsibility.
Operating successfully since 2004, this family run business has seen consistent and significant growth, and continues to invest in global sourcing of innovative and quality products. Packline's head office based in Castlemaine VIC, with their warehouse based in Derrimut.
This role can be based either in Castlemaine or Derrimut.

**Key Responsibilities**:

- Coordinate with service contractors for repair tasks and ensure timely client follow-ups.
- Assist in aligning stock orders with customer requirements
- Generate and present reports from CRM platforms (HubSpot and NetSuite) to aid purchasing and sales teams in decision-making
- Provide coordination and assistance to the sales team on the road
- Maintain up-to-date product knowledge and convey it effectively to customers
- Independently create quotations for minor tasks, as well as pricing for sales and service repair jobs
- Stay updated on backorders and notify the sales team promptly of early shipment arrivals
- Ensure prompt communication of any order changes to the warehouse team

**What we're looking for**:

- Previous experience in a Customer Service or Sales role
- Excellent customer service and communication skills
- Demonstrates empathy and maintains politeness while understanding customer issues
- Skilled in problem-solving and does not internalize complaints or negative feedback from customers
- Someone who is energetic, embraces challenges, and remains composed when the going gets busy
- Process driven, with a clear understanding of systems and a constant drive for process improvement
- Is an organised person who can effectively manage two-three inboxes (their personal, sales inbox, service inbox).

What is in it for you?
- Work for a small, family run business with strong values
- Great development opportunities on offer
- Work for a company with a flat management structure and open-door policy
- A supportive and encouraging workplace
- Competitive salary package

  • Retail Sales and Customer Service Role

    1 week ago

    Melbourne, Victoria, Australia Keep On Tiling and Bathrooms Full time $40,000 - $80,000 per year

    About the role Keep On Tiling and Bathrooms is seeking a passionate and customer-focused Retail Sales and Customer Service Representative to join our team in Boronia, VIC on a part-time basis. In this role, you will be responsible for providing exceptional customer service, assisting customers with product selection and sales, and ensuring our store...

  • Sales & Marketing Manager

    7 days ago

    Melbourne, Australia bta Sales Full time

    **What's in it for you?** Join a well-established, global company that provides high-quality lawn, garden, and arboriculture equipment to various businesses and consumers. You will lead your division's sales team as well as go-to-market and other marketing strategies. For your efforts, you'll be given trust in your capabilities and earn a salary between...

  • Internal Sales Representative

    4 days ago

    Melbourne Northern Suburbs, Australia bta Sales Full time

    **What's in it for you?** Join a nationwide independent distributor of tyres that can support your career development. You will report to the internal sales manager and be able to avoid the inner-city traffic in the office based in Melbourne's northern suburbs. Earn a salary between $65k - $80k, plus superannuation and benefits like; **Progression**: Join...

  • Kiosk Sales Representative

    7 days ago

    Melbourne, Australia Chameleon Customer Contact Full time

    Chameleon Customer Contact “CCC” is excited to announce that we are currently recruiting for our newest campaign on behalf of Circles.Life. We are looking to build a team of Kiosk Sales Representatives who will be responsible for engaging with and attaining customers on behalf of this award-winning telco provider. **Who are CCC and Circles.Life?** CCC...

  • Sales Administration Officer

    32 minutes ago

    Melbourne, Australia RV Sales Career page Full time

    Join our team as a Retail Sales Administrator! If you're energetic, love helping customers, and excel in fast-paced settings, this could be your ideal role. **About the Role**: You'll support our Sales team, boost sales and margins, and champion our Aftermarket products. Be the face of Apollo—providing product info, outstanding service, and resolving...

  • Sales and Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Expert360 Full time $60,000 - $90,000 per year

    Title: Sales and Customer Service CoordinatorLocation: Melbourne, AustraliaWork Model: On-siteAbout Expert360:Expert360 empowers more than 42,000 (and growing) elite professionals around the world to find great work and be successful. Expert360 was founded in 2013 with a simple but powerful mission - to connect amazing people with great companies to get...

  • Field Sales Representative

    7 days ago

    Melbourne, Australia Masterbrokers Sales & Merchandising Full time

    We are looking for an energetic, self motivated person, with FMCG experience to join our team in Melbourne. - 100% Australian owned, national company - Part-Time Role 20 - 30 hours per week - Competitive Salary + Paid Kilometers - Highly Autonomous Role The Role The role will include maintaining and developing professional relationships with an existing...

  • Inbound Sales and Customer Service

    5 days ago

    Melbourne, Victoria, Australia KeepCup Full time $50,000 - $80,000 per year

    About the role Join the KeepCup team as an Inbound Sales and Customer Service representative. In this full-time role, based in our Clifton Hill, VIC office, you will be responsible for providing outstanding customer service and driving sales for our reusable cup products. As a key member of the customer service team, you will play a vital role in building...

  • Customer Service and Sales Consultant

    7 days ago

    Melbourne, Australia Optus Full time

    **Location**: Melbourne, VIC **Company**: Optus **Type**: Full Time **Job ID**: 161000 **Date**: 26 September 2024 5:57 AM Why Optus? We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the...

  • Sales Agent

    5 days ago

    Melbourne, Victoria, Australia Frog Property Sales & Management Full time $60,000 - $120,000 per year

    We are Frog Property Sales & Management, an independent agency looking to grow our teamThis role will suit an experienced agent who can work autonomously and wants to realise their full earning potential.Why join Frog?Unrestricted by franchise boundariesBase out of our modern beachside office, or from homeWe pay high commission splits due to low...