Customer Service and Sales Consultant

3 days ago

Melbourne, Australia Optus Full time

**Location**: Melbourne, VIC
**Company**: Optus
**Type**: Full Time
**Job ID**: 161000
**Date**: 26 September 2024 5:57 AM
Why Optus?
We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.
As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base.
As an Expert you will gain universal skills to cover knowledge on all Optus products. Enabling you to provide personalised solutions for our customers - sales of our products and customer service to resolve customer enquiries to resolution. By using a mixture of communication mediums, you’ll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up.
This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge.
What can you expect day to day?
Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns
Effectively engaging with customers via digital platforms and voice calls
Handling complaints and providing appropriate timely resolutions
Communicating, promoting and selling Optus products and services to new and existing customers
Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty
What makes you perfect for the role?
Demonstrated prior success in a service or sales role; preferably a contact centre role
You possess strong verbal and written communication skills
A consistent track record to exercise initiative and problem solving
You thrive in a target driven environment with an ability to provide outstanding customer experiences
You are a problem solver, negotiator and standout colleague who can work in a fast-paced dynamic environment and you are adaptable to change
You can understand, connect and respond to the needs of a culturally diverse population
What are the perks?
Competitive salary and sales performance incentives complimented with a great recognition program
A “connected” day for you to use to connect to something you are passionate about
$80 monthly credit and 25% discount on all Optus plans
Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estėe Lauder & Nine West
Access to professional development and training
Join our employee networks such as Express Yourself, Yarn & Elevate - Elevate is our employee network creating an inclusive community to empower & elevate women
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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