Inbound Sales and Customer Service
4 days ago
About the role
Join the KeepCup team as an Inbound Sales and Customer Service representative. In this full-time role, based in our Clifton Hill, VIC office, you will be responsible for providing outstanding customer service and driving sales for our reusable cup products. As a key member of the customer service team, you will play a vital role in building and maintaining strong customer relationships.
What you'll be doing
- Responding to inbound enquiries and orders via phone, email and online chat
- Looking after our retail showroom and walk-in customers
- Assisting customers with product information, order placements and any post-purchase support
- Identifying upsell and cross-sell opportunities to increase customer order values
- Maintaining accurate customer records and order information in our CRM system
- Providing feedback to the marketing and product teams to help enhance the customer experience
- Contributing to a positive, collaborative team environment
What we're looking for
- 1-2 years of experience in a sales or customer service role, ideally within the retail industry
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and negotiation skills to handle customer inquiries and complaints
- Proficiency in using CRM systems and other customer service software
- A passion for sustainability and environmentally-friendly products
- Enthusiasm, resilience and a positive, customer-focused attitude
What we offer
At KeepCup, we are committed to providing a supportive and flexible work environment. You will have the opportunity to join a talented and passionate team, with access to:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellbeing benefits, including free KeepCup products
- Ongoing training and development opportunities
- A fun, collaborative office culture with regular team-building activities
- Flexible work arrangements and a focus on work-life balance
About us
KeepCup is a leading sustainable lifestyle brand, dedicated to reducing single-use waste. Our reusable coffee cups and drink bottles are designed to inspire people to make environmentally-conscious choices. As a rapidly growing company, we are on a mission to create a more sustainable future, one cup at a time. Join our passionate team and be a part of this exciting journey.
Apply now to become our next Inbound Sales and Customer Service representative.
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