Inbound Sales and Customer Service

4 days ago

Melbourne, Victoria, Australia KeepCup Full time $50,000 - $80,000 per year

About the role

Join the KeepCup team as an Inbound Sales and Customer Service representative. In this full-time role, based in our Clifton Hill, VIC office, you will be responsible for providing outstanding customer service and driving sales for our reusable cup products. As a key member of the customer service team, you will play a vital role in building and maintaining strong customer relationships.

What you'll be doing

  1. Responding to inbound enquiries and orders via phone, email and online chat
  2. Looking after our retail showroom and walk-in customers
  3. Assisting customers with product information, order placements and any post-purchase support
  4. Identifying upsell and cross-sell opportunities to increase customer order values
  5. Maintaining accurate customer records and order information in our CRM system
  6. Providing feedback to the marketing and product teams to help enhance the customer experience
  7. Contributing to a positive, collaborative team environment

What we're looking for

  1. 1-2 years of experience in a sales or customer service role, ideally within the retail industry
  2. Strong communication and interpersonal skills, with the ability to build rapport with customers
  3. Excellent problem-solving and negotiation skills to handle customer inquiries and complaints
  4. Proficiency in using CRM systems and other customer service software
  5. A passion for sustainability and environmentally-friendly products
  6. Enthusiasm, resilience and a positive, customer-focused attitude

What we offer

At KeepCup, we are committed to providing a supportive and flexible work environment. You will have the opportunity to join a talented and passionate team, with access to:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellbeing benefits, including free KeepCup products
  3. Ongoing training and development opportunities
  4. A fun, collaborative office culture with regular team-building activities
  5. Flexible work arrangements and a focus on work-life balance

About us

KeepCup is a leading sustainable lifestyle brand, dedicated to reducing single-use waste. Our reusable coffee cups and drink bottles are designed to inspire people to make environmentally-conscious choices. As a rapidly growing company, we are on a mission to create a more sustainable future, one cup at a time. Join our passionate team and be a part of this exciting journey.

Apply now to become our next Inbound Sales and Customer Service representative.

  • Inbound Sales Representative

    1 week ago

    Melbourne, Victoria, Australia The Trustee for Safety Xpress Unit Trust Full time $60,000 - $80,000 per year

    About the role This is a full-time Inbound Sales Representative position based in Keysborough, Victoria. You will be joining the dynamic team at Safety Xpress, a leading provider of workplace safety solutions. In this role, you will be responsible for handling inbound sales enquiries and providing exceptional customer service to help customers find the...

  • Inbound Customer Service Consultant

    3 weeks ago

    Melbourne, Victoria, Australia MARS PARTNERSHIP. LTD. Full time

    What you'll be doing:Temporary 8 week opportunity for an inbound Customer Service Consultant to join a newly established wine wholesaler based in Southbank.This is a part-time role (30 hours per week) with a hybrid working arrangement, two days from home and three based in the brand new offices in Southbank.The role provides product information, pricing,...

  • Inbound Customer Service Representative

    7 days ago

    Melbourne, Victoria, Australia CPM Australia Full time $40,000 - $80,000 per year

    We are growing We're currently looking for multiple Inbound Customer Service Representativesto join one of our existing Inbound Contact Centre teamsAbout us:CPM Australia, as part ofCPM Group of Companiesis a leading national field marketing agency representing a range of industry leading organisations in finance, insurance, automotive, consumer electronics,...

  • Inbound Sales Representative

    1 week ago

    Melbourne, Victoria, Australia JTA Health Safety & Noise Specialists Pty Ltd Full time $120,000 - $150,000 per year

    Job Title - Inbound Sales Representative RoleJoin JTA – one of Australia's leading independent workplace consultancies. We have been delivering practical, accredited services in occupational health, hygiene, safety and noise for over 35 years.Who we areAll businesses face environmental and safety risks- Some immediate and obvious, others long-term and...

  • Novated Inbound Sales Consultant

    2 weeks ago

    Melbourne, Victoria, Australia FleetPartners Full time $90,000 - $120,000 per year

    ASX 300 listed financial services organisation Flexible & hybrid working arrangements Sydney location Do you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to success? work...

  • Novated Inbound Sales Consultant

    1 week ago

    Melbourne, Victoria, Australia FleetPartners Full time $90,000 - $120,000 per year

    ASX 300 listed financial services organisationFlexible & hybrid working arrangementsSydney locationDo you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?understand the strategic direction of your organisation and how your effort contributes to success?work in an...

  • Inbound Sales Agent

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time $70,000 - $120,000 per year

    About the roleWe're on the hunt for Sales Agents to join our high-octaine Sales team and power it forward.You understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Inbound Sales Agent

    6 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $100,000 per year

    About the roleWe're on the hunt for Sales Agents to join our high-octaine Sales team and power it forward.  You understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Inbound Solar Sales

    4 days ago

    Melbourne, Victoria, Australia Chief Electricians Pty Ltd Full time $80,000 - $140,000 per year

    You've done your time in the trenches.Call centres. Kiosks. Door-to-door. Cold leads. B2B. You've chased the commission and gritted your teeth through KPIs, bad leads, and over-promised OTEs. And you're still standing — sharper, hungrier, better.But now? You're ready for more.·      You want a role that gives back what you put in·      You want...

  • Inbound Sales Consultant

    1 week ago

    Melbourne, Victoria, Australia 1st Energy Ltd Full time $80,000 - $120,000 per year

    Established in 2015, we are a new energy company currently servicing New South Wales, Victoria, Queensland, Tasmania and South Australia. We are a 100% Australian based workforce and provide energy that reflects the real cost of doing business whilst providing our customers confidence and peace of mind that we care about them.Due to recent growth in our...