Field Service Coordinator

2 weeks ago

Melbourne, Australia Probe Group Full time

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

In this role, you’ll be managing your own portfolio of clients, liaising on a daily basis with our agents out in the field, data entry within our internal computer system, preparation of customer reporting and data management. Keeping clients updated on all actions thought-out each case

**Key Details**:

- Multiple Full time opportunities
- WFH - with some time spent on site (Melbourne)
- Monday to Friday : 830am to 5pm
- Successful applicants will be required to complete a National Police Check

**Key Tasks and Responsibilities**:

- Escalate any queries or complaints to your assistant manager immediately
- Ensure the set targets are achieved for quality assurance
- Adhere to clients service level agreements and turnaround times
- Attend and actively participate in all team meetings, scheduled one on ones and coaching sessions
- Preparation of client reporting and documentation.
- Pro-active data management to ensure clients and field agents details and charges are accurate.
- Processing invoices from field agents and charging clients

**Skills and Experience Required**:

- Previous customer service/administration experience (desirable)
- Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
- Positive attitude and ability to work as part of a team to achieve mutual goals
- Confidence in dealing with objections and quickly building rapport with customers
- Knowledge of Microsoft Word and Excel is desirable
- Proficient written and oral communication skills

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